Job Overview
Employment Type
Full-time
Compensation
Salary
Range $105,000.00 - $115,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, specializing in comprehensive venue development and management. Established in 2015, OVG operates a diverse platform that includes seven world-class owned venues and supports iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and other cultural institutions across four continents. This makes OVG a dominant player in the live entertainment industry, providing cutting-edge solutions and services that enhance live event experiences worldwide. The company is distinguished by its end-to-end capabilities, which span venue management, hospitality, and sponsorship sales, helping to drive profitability and operational excellence in all facets of venue operations.
The General Manager role at Oak View Group is a vital leadership position responsible for overseeing the efficient, professional, and profitable operation of food service operations at a specific venue. This role involves managing all food and beverage management staff to ensure compliance with local, state, and federal labor laws, sanitation and food safety standards, as well as alcohol service regulations. The General Manager not only directs the day-to-day business activities but also spearheads initiatives to generate additional revenue both onsite and offsite. This position offers a salary range of $105,000 to $115,000 annually and is eligible for performance bonuses, reflecting the importance of this role in driving operational success and financial performance.
In this capacity, the General Manager acts as the final decision-maker regarding equipment purchases and leases, policy and contract authorship, and labor allocation strategies. They are tasked with financial oversight, including budgeting, revenue analysis, labor cost control, and maintaining P&L statements to ensure profitability and operational efficiency. The role requires exceptional conflict resolution skills, including mediation and labor negotiations when necessary. Moreover, the General Manager leads and develops the management team, providing guidance and evaluating performance to foster growth and high standards.
The responsibilities extend to evaluating sales data for strategic purchasing, programming point-of-sale systems for accuracy, and maintaining relationships with vendors, suppliers, and the public to enhance the venue's reputation. This position demands a high level of expertise in food service operations, labor management, and compliance with legal regulations. Candidates should possess advanced certification in food service sanitation, a valid Food Handler's certificate, and an Alcohol Service Permit if required. Experience in union environments and familiarity with fast-paced stadium or ballpark settings are highly preferred.
Overall, this opportunity at Oak View Group is ideal for seasoned managers passionate about delivering exceptional hospitality services in the live entertainment space. The company emphasizes diversity, equity, and inclusion, fostering an environment where employees from diverse backgrounds can thrive and contribute to the industry’s ongoing transformation. By joining OVG, individuals become part of a progressive team united by shared values and dedicated to excellence, innovation, and making a significant impact in the live event ecosystem.
The General Manager role at Oak View Group is a vital leadership position responsible for overseeing the efficient, professional, and profitable operation of food service operations at a specific venue. This role involves managing all food and beverage management staff to ensure compliance with local, state, and federal labor laws, sanitation and food safety standards, as well as alcohol service regulations. The General Manager not only directs the day-to-day business activities but also spearheads initiatives to generate additional revenue both onsite and offsite. This position offers a salary range of $105,000 to $115,000 annually and is eligible for performance bonuses, reflecting the importance of this role in driving operational success and financial performance.
In this capacity, the General Manager acts as the final decision-maker regarding equipment purchases and leases, policy and contract authorship, and labor allocation strategies. They are tasked with financial oversight, including budgeting, revenue analysis, labor cost control, and maintaining P&L statements to ensure profitability and operational efficiency. The role requires exceptional conflict resolution skills, including mediation and labor negotiations when necessary. Moreover, the General Manager leads and develops the management team, providing guidance and evaluating performance to foster growth and high standards.
The responsibilities extend to evaluating sales data for strategic purchasing, programming point-of-sale systems for accuracy, and maintaining relationships with vendors, suppliers, and the public to enhance the venue's reputation. This position demands a high level of expertise in food service operations, labor management, and compliance with legal regulations. Candidates should possess advanced certification in food service sanitation, a valid Food Handler's certificate, and an Alcohol Service Permit if required. Experience in union environments and familiarity with fast-paced stadium or ballpark settings are highly preferred.
Overall, this opportunity at Oak View Group is ideal for seasoned managers passionate about delivering exceptional hospitality services in the live entertainment space. The company emphasizes diversity, equity, and inclusion, fostering an environment where employees from diverse backgrounds can thrive and contribute to the industry’s ongoing transformation. By joining OVG, individuals become part of a progressive team united by shared values and dedicated to excellence, innovation, and making a significant impact in the live event ecosystem.
Job Requirements
- Bachelor’s degree or higher
- minimum 5-7 years management experience in food service or concessions
- Concessions Manager Certificate
- advanced food service sanitation training certification
- valid Food Handler’s certificate and Alcohol Service Permit if required
- strong communication skills
- ability to make quick operational decisions
- proficiency with Microsoft Office, POS, and timekeeping systems
- experience in fast-paced, event-driven environment
- thorough knowledge of venue concessions and premium services
- understanding of sanitation and safety standards
- cash handling experience
- ability to maintain confidentiality and professionalism
- ability to work independently
- union environment experience required
- preferred experience in stadium or ballpark
- accounting coursework preferred
Job Qualifications
- Master’s degree or equivalent
- Bachelor’s degree in a business-related major
- minimum 5-7 years of management experience in the food service or concessions industry
- Concessions Manager Certificate from the National Association of Concessionaires
- advanced food service sanitation training certification
- excellent communication skills with employees, co-workers, volunteers, management staff, and guests
- ability to make sound business and operational decisions under pressure
- solid working knowledge of Microsoft Office, POS systems, and timekeeping systems
- ability to work well in a fast-paced and team-oriented event-driven environment
- thorough knowledge of concessions and premium service locations, equipment, evacuation procedures, and facility access
- valid Food Handler’s certificate and Alcohol Service Permit if required
- comprehensive knowledge of sanitation, food preparation, alcohol service, and safety standards
- ability to perform complex math functions
- cash handling proficiency
- high standards of integrity, professionalism, ethics, and confidentiality
- ability to work independently with minimal direction
- experience in a union environment
- preferred experience in a fast-paced ballpark or stadium
- accounting education preferred
Job Duties
- Ensure legal, efficient, professional, and profitable operation of the assigned venue
- generate and review financial reports including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements
- make final decisions on equipment purchases and leases
- resolve conflicts including last-resort mediation, arbitration, and labor negotiations when applicable
- author, review, and amend policies and procedures as required
- author and amend contracts and authorize terms
- oversee scheduling and labor allocation
- analyze ticket sales to anticipate staffing needs and target market demographics
- evaluate recent sales and purchasing data to identify purchasing patterns and cost of goods
- program and maintain point of-sale systems for accurate financial reporting and accountability
- direct and assist managers in preparing and attaining future goals
- provide managers with proper direction and follow up on assignments
- conduct regular inspections to ensure quality standards
- prepare and submit reports accurately and on time
- develop an effective management team
- give clear direction and necessary assistance to managers
- evaluate managerial performance and recommend improvements
- review and assist in menu and marketing plan development
- establish and maintain relationships with show managers, suppliers, vendors, and the public to project a positive venue image
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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