General Manager | Courtyard, Boston Natick

The hiring establishment is a reputable hotel operating under the established standards of CSM, a recognized hotel management company known for its commitment to quality and guest satisfaction. This hotel integrates brand-specific quality assurance and service protocols to ensure that each guest experiences exceptional hospitality alongside a well-maintained and profitable operation. Situated in a vibrant community, the hotel is firmly embedded in local networking groups, including Chamber of Commerce and Convention and Visitors Bureau (CVB) meetings, and actively collaborates with local institutions such as universities and other area hotels to maintain a strong community presence.

This position is a pivotal leadership role responsible for the overall management and operation of the hotel, encompassing revenue generation, profitability, quality standards, workforce management, and client relationship development. This full-time leadership role offers an annual salary range between $110,000 - $120,000, reflecting the senior level of responsibility and expertise required.

The Hotel General Manager leverages strong leadership skills to maximize revenue and profit margins while maintaining high standards of service and quality according to brand expectations. The role demands consistent oversight of all hotel departments including operations, sales, revenue management, guest services, and human resources. A core responsibility is ensuring the achievement of key business performance indicators relating to revenue, financial results, guest satisfaction, and employee relations.

A significant component of the role is managing assigned staff by motivating, coaching, and developing associates and management to deliver superior guest service and uphold company policies. The manager actively participates in recruiting, hiring, training, and conducting performance reviews while fostering a professional and collaborative work environment. This includes setting clear goals, providing continuous feedback, and recognizing employee accomplishments to drive team engagement and reduce turnover.

Operational excellence is also a vital function of the role, with responsibilities including budget preparation and management, financial forecasting, payroll and labor cost management, and adherence to approved procurement procedures. The manager collaborates closely with sales and revenue management teams to implement strategic sales initiatives, negotiate business deals, determine pricing strategies, and optimize the business mix to achieve maximum revenue potential. Regular review of accounts receivable and payable ensures compliance with internal accounting audits and controls.

In addition, this role emphasizes the importance of guest experience by overseeing quality assurance inspections and analyzing guest satisfaction surveys. The Hotel General Manager personally addresses guest inquiries and feedback to maintain the hotel’s reputation for exceptional service. Communication of guest feedback to staff and proactive resolution of service-related issues are essential to sustaining high guest satisfaction scores within brand standards.

Overall, this dynamic leadership position requires the ability to manage multiple priorities in a fast-paced hospitality environment, work collaboratively across organizational levels, and solve complex problems effectively. Strong communication skills, a solid educational background with at least a high school diploma or GED and equivalent college degree or experience, and a proven track record in hospitality management are essential. This role is perfectly suited for a dedicated hospitality professional seeking to lead an entire hotel operation while driving financial success and outstanding guest experiences.