General Manager | Colton House Hotel

Colton House Hotel is a distinguished luxury hotel known for its exceptional guest services and elegant accommodations. Nestled in an appealing location, it serves as a premier destination for travelers seeking comfort, style, and exquisite hospitality experiences. As part of Columbia Hospitality, a people-first organization that strives to create exceptional experiences, Colton House Hotel embodies a culture of inclusion, respect, and continuous growth. Columbia Hospitality has a strong reputation in the hospitality industry and fosters an environment where the people—the employees—are the true brand ambassadors. The company supports its team members with a comprehensive range of benefits and a values-based culture that encourages innovation, diversity, and professional development.

The General Manager role at Colton House Hotel is vital in providing strategic leadership and operational oversight, ensuring that all departments consistently deliver extraordinary guest experiences while meeting financial targets. This full-time leadership position offers a highly competitive salary range between $120,000 and $135,000, dependent on experience, alongside a generous benefits package including medical, dental, vision, disability insurance, and 401(k) retirement plans. Additional perks like a cellphone allowance, incentive eligibility, paid time off, holiday pay, and various employee assistance programs highlight the company's commitment to work-life balance and employee well-being.

As General Manager, you will be the key driver of the hotel's success by directly overseeing daily operations across departments such as front office, housekeeping, food and beverage, and facilities management. You will develop and implement budgets and revenue strategies, monitor financial performance, manage profit and loss accounts, and lead the hotel's sales efforts to boost top-line revenue. Your entrepreneurial mindset and sales expertise will be critical in expanding partnerships, participating in local market engagement, and negotiating with clients to secure repeat business. Furthermore, you will cultivate strong relationships within the community, representing the hotel with integrity and professionalism to enhance its visibility and reputation.

The position demands a confident yet approachable leadership style, balancing operational integrity with the ability to inspire and motivate your team. You will be responsible for recruiting, mentoring, and evaluating a high-performing leadership team, driving a culture of accountability and excellence aligned with Columbia Hospitality’s values of inclusion, respect, creativity, and honesty. Monitoring guest feedback and operational metrics will enable you to identify continuous improvement opportunities and implement meaningful enhancements in collaboration with department leaders.

Your role will also entail strategic collaboration with property ownership and senior leadership on long-term planning, performance reporting, and executing capital projects to preserve and enhance the hotel's value. Flexibility will be essential, as you may occasionally undertake special projects and extend work hours during peak periods, including nights, weekends, and holidays. This position is ideal for an experienced hospitality professional with a passion for delivering excellence, fostering a diverse and engaging workplace, and spearheading business growth in a dynamic environment.