General Manager | Colton House Hotel

San Marcos, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $120,000.00 - $135,000.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

401k

Paid Time Off

Holiday pay

cellphone allowance

incentive program

Paid daily wages

HSA

FSA plans

Referral Bonus

Discounted lodging

Discounted dining

Discounted spa

Discounted golf

Discounted retail

Employee assistance program

volunteer opportunities

Committee participation

Task force work

Online Learning Platform

Job Description

Colton House Hotel, located in the vibrant heart of Austin on Congress Avenue, is a boutique hotel known for its unique and inviting accommodations that blend comfort with artistic elegance. Featuring 79 custom-designed suites, the hotel caters to a diverse clientele including couples, families, business travelers, solo adventurers, wedding parties, and those seeking extended stays. The accommodation options range from cozy studios to spacious three-bedroom suites, each furnished with hand-picked decor and locally sourced artwork that reflects the rich cultural vibe of Austin. Guests enjoy an eclectic culinary experience at Simona's, a distinctive coffee-to-cocktail restaurant that embodies the playful and bold design aesthetic of one of the property's owners, Simona. Additional amenities such as an outdoor pool and a dedicated yoga studio further enhance the overall guest experience, making Colton House Hotel a sought-after destination for travelers who appreciate style, comfort, and personalized hospitality.

The General Manager role at Colton House Hotel is a highly responsible and impactful leadership position, ideal for a seasoned hospitality professional with a passion for excellence in guest service and operational management. This role involves strategic leadership and hands-on oversight across all hotel departments to ensure outstanding guest experiences alongside robust financial performance. The General Manager drives revenue growth through a dynamic sales approach and entrepreneurial mindset, actively steering group sales, partnerships, and local community engagement to boost business and client loyalty. Financial stewardship is a key element, with responsibilities spanning budgeting, forecasting, revenue enhancement, cost control, and profit and loss management.

Beyond internal operations, the General Manager acts as the primary liaison between the property and its surrounding community and industry, fostering strong relationships with local organizations, officials, and business partners to enhance visibility and reputation. Collaboration with ownership and senior leadership on strategic initiatives and long-term planning is vital, balancing ownership expectations with operational integrity. This role demands a leadership style that is both confident and personable—firm in expectations yet approachable and solutions-oriented—promoting a culture of inclusion, respect, creativity, enthusiasm, honesty, and accountability. The General Manager also champions the development and mentoring of a high-performing leadership team, supports recruitment and career growth, conducts performance reviews, and enforces company policies and compliance standards.

Colton House Hotel offers a competitive salary range of $120,000 to $135,000, depending on experience, along with an attractive benefits package including medical, dental, vision, disability insurance, 401K, HSA/FSA plans with employer contributions, and more. Employees also enjoy a cellphone allowance, daily pay options, paid time off and holiday pay, discounted lodging, dining, spa, golf, and retail services, and participate in a values-based, inclusive workplace culture known as #OMGLIFE. Opportunities for personal and professional growth abound through online learning platforms, committee and task force participation, and generous referral bonuses. The employer’s commitment to diversity and inclusion encourages candidates of varying backgrounds to apply, reflecting the company’s ethos of creating exceptional experiences for both guests and staff. This role is a fantastic opportunity for a dynamic general manager to lead a distinctive property in one of Austin’s most exciting neighborhoods while enjoying ample support and resources to excel in their career.

Job Requirements

Bachelor’s degree in hospitality management business administration or related field preferred
Minimum of five years of progressive experience as a general manager or senior leader in a hotel or resort of similar size service level and complexity
Proven success in driving revenue growth with strong sales or director of sales experience highly preferred
Strong ability to manage owner relationships particularly in environments with high ownership involvement
Strong financial acumen with proven success in budgeting forecasting and p&l management
In-depth knowledge of hotel operations including front office food and beverage housekeeping and facilities management
Excellent leadership communication and interpersonal skills with the ability to build trust and motivate teams
Demonstrated ability to analyze data develop strategic plans and drive results
Skilled in decision-making problem-solving organization and prioritization
Working knowledge of applicable laws codes and regulations
Proficiency in microsoft office suite property management systems and revenue management tools
Flexibility to work extended hours including nights weekends and holidays as required by business needs
Must have the ability to communicate effectively verbally and written in english

Job Qualifications

Bachelor’s degree in Hospitality Management Business Administration or related field preferred
Minimum of five years of progressive experience as a General Manager or senior leader in a hotel or resort of similar size service level and complexity
Proven success in driving revenue growth with strong sales or Director of Sales experience highly preferred
Strong ability to manage owner relationships particularly in environments with high ownership involvement
Strong financial acumen with proven success in budgeting forecasting and P&L management
In-depth knowledge of hotel operations including front office food and beverage housekeeping and facilities management
Excellent leadership communication and interpersonal skills with the ability to build trust and motivate teams
Demonstrated ability to analyze data develop strategic plans and drive results
Skilled in decision-making problem-solving organization and prioritization
Working knowledge of applicable laws codes and regulations
Proficiency in Microsoft Office Suite property management systems and revenue management tools
Flexibility to work extended hours including nights weekends and holidays as required by business needs
Must have the ability to communicate effectively verbally and written in English

Job Duties

Provide strategic leadership and hands-on operational oversight for all departments ensuring exceptional guest experiences and strong financial performance
Drive revenue growth with a strong sales and entrepreneurial mindset actively leading group sales efforts partnerships and local market engagement to increase top-line results including outreach negotiations planning and execution of service delivery
Direct the development and achievement of the property’s financial goals including budgeting forecasting revenue generation and cost management
Act as the primary representative of the property within the community and industry building strong relationships that support visibility reputation and business growth
Collaborate with ownership and senior leadership on strategic initiatives performance reporting and long-term planning balancing ownership expectations with operational excellence
Navigate complex interpersonal dynamics with professionalism maintaining a firm but approachable leadership style that earns trust and drives results
Oversee daily hotel operations ensuring consistent high-quality service delivery across front office housekeeping food and beverage and facilities
Develop and execute budgets forecasts and revenue strategies closely manage P&L performance expenses and profitability targets
Build lead mentor and evaluate a high-performing leadership team fostering accountability engagement and a high-performing guest-focused culture
Lead recruitment training and development of team members supporting succession planning and career growth
Conduct performance reviews of direct reports and deliver feedback supporting their professional growth and building the bench
Hold leaders accountable through clear performance expectations regular feedback and consistent documentation and performance management practices
Monitor guest feedback and operational metrics to identify improvement opportunities and implement meaningful enhancements
Ensure adherence to company policies procedures and regulatory requirements across all operational areas
Oversee property maintenance capital projects and asset protection to preserve and enhance the hotel’s value
Demonstrate confident experienced and personable leadership style firm in expectations while remaining flexible approachable and solutions-oriented promoting inclusion respect creativity enthusiasm honesty and accountability
Perform additional duties and special projects as needed to support business objectives