General Manager, Operations

Global Furniture Group is a prominent North American manufacturer specializing in the production of quality furniture solutions tailored for diverse markets including workplace, education, healthcare, and hospitality. With over 50 years of industry experience and a global workforce exceeding 4,000 employees, Global Furniture Group has established itself as a leader in providing durable, functional, and aesthetically pleasing furniture products. The company maintains a widespread presence with locations spanning Canada, the United States, Mexico, China, and the United Kingdom, underlining its commitment to international reach and excellence. Known for its extensive network of dealers, designers, and satisfied customers, Global Furniture Group continuously adapts to evolving market trends and customer needs by delivering innovative furniture solutions that enhance various environments from offices to healthcare facilities and educational institutions.

The role of General Manager, Operations located in the Cincinnati area offers an exceptional career opportunity within Global Furniture Group, affording candidates with the chance to contribute significantly to the operational success of one of the company’s key distribution centers. This full-time position demands a motivated professional to oversee all distribution center operations, including managing a dedicated team consisting of customer care representatives and warehouse personnel. This leadership role is integral to ensuring smooth operational flow, encompassing customer service management, vendor relations, inventory control, accounts payable and receivable, human resource activities, facility upkeep, and warehousing logistics.

The incumbent will hold full accountability for client service excellence, financial oversight, and operational effectiveness at the distribution center. Responsibilities here extend to supervising finance-related processes such as accounts payable and receivable, aligning inventory levels with sales demand to optimize stock management, and monitoring warehouse activities to control inventory movement precisely. Accuracy and meticulous management of weekly product cycle counts are expected, supporting the company’s standards for inventory integrity. Leadership capabilities are critical as the General Manager will train, coach, and develop the local customer care team aimed at fostering a motivated and high-performing workforce.

Vendor relationships must be strategically managed to ensure favorable terms and superior service quality while collaborating with the local sales team to enhance the overall customer experience. Some aspects of human resources management also fall under the purview of this role, requiring a balanced approach to operational management and team leadership. This role suits individuals with a strong sales orientation and customer-focused mindset who thrive on being self-motivated, goal-driven, and enthusiastic within team environments. Candidates must possess a proven track record in managing multimillion-dollar business operations financially and operationally, supported by robust communication and computer skills. This pivotal position promises not only a rewarding daily career experience but also the opportunity to impact the ongoing success and growth of a respected industry leader.