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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Assistance
Life insurance
Employee wellness programs
Job Description
Yale University, located in New Haven, Connecticut, is an Ivy League institution renowned for its commitment to academic excellence, innovative research, and community engagement. As one of the world's leading universities, Yale offers a diverse and dynamic environment for its faculty, staff, and students, fostering a culture of inclusion and collaboration. The university is dedicated to creating opportunities for growth, development, and meaningful contributions that help shape a better tomorrow for both the local community and the global society.
The Yale Golf Course, part of this prestigious institution, is celebrated as one of the finest examples of early America... Show More
The Yale Golf Course, part of this prestigious institution, is celebrated as one of the finest examples of early America... Show More
Job Requirements
- Ability to work flexible hours
- Considerable knowledge and experience in managing and directing all operations for a golf facility including staff training in policies and procedures of golf course operations, food and beverage operations, budgeting, clubhouse and cart operations, golf merchandising and equipment trends
- Knowledge and experience in golfing retail operations, food services and related amenities
- Knowledge of accounting and financial management principles including uniform system of accounts, financial analysis, budgeting, cash flow forecasting, financing capital projects, audits, internal revenue system, computers, business office organization and long-range financial planning
- Sales and marketing knowledge
- Human resource management skills such as employee relations, management styles, organizational development, time management, labor issues and leadership
- Successful experience working in a team environment
- Ability to communicate effectively with diverse audiences
- Ability to manage and resolve conflict situations
- Physical ability to stand and walk for extended periods and work in inclement weather conditions
Job Qualifications
- Bachelor’s degree
- Master’s degree preferred
- Minimum five years of experience in a service-oriented, hospitality industry such as golf course management, hotel, resort, restaurant, retail or sports management or an equivalent combination of education and experience
- Proven track record as a strategic leader with experience in a complex organization
- Demonstrated financial management experience
- Experience managing union employees preferred
- Knowledge of building and facilities management including preventative maintenance, insurance and risk management, clubhouse/building remodeling and renovation, contractors, energy and water resource management, and security operations
- Excellent oral and written communication skills
- Effective negotiation skills
Job Duties
- Builds the golf course’s long- and short-range objectives, goals, policies and programs
- Develops, maintains and administers strategic annual and long-range plans to maintain and improve the golf course
- Develops and controls the golf course budget, projects revenue and manages all expenses and responsible for overall financial stability of the operation
- Directs day-to-day financial and business activities of the course including the pro shop, driving range, and golf services, food and beverage operations, business office, and course maintenance and grounds operations
- Monitors the quality of the golf course’s products and services and ensures maximum value of services to customers
- Works closely with athletic department leadership, coaches and staff to facilitate team needs and coordinate the hosting of tournaments, championships and other department or university uses at the course
- Provide leadership in the coordination with athletic department and university facility staff in planning and maintaining facilities and grounds
- Provide direction and input in planning for capital renovations and repairs, and other needs of the course
- Implements corrective measures
- Develops, implements and enforces golf course operating policies and procedures
- Hires, supervises and manages golf course personnel excluding grounds staff
- Effectively manages and administers all union regulations and creates a strong and effective team environment
- Fosters positive and productive relationships between the golf facility and its golfers, guests, employees, community and industry
- Assures all operations adhere to athletics department, Yale University, NCAA, Ivy League and PGA regulations and policies
- Enforces compliance with university purchasing protocols
- Keeps customers adequately informed of the activities of the golf course and encourages their participation
- Ensures sound relationships are maintained between staff and customers, and that proper consideration is given to customer complaints and suggestions
- Serves as liaison to maintain positive community relations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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