General Manager of Outlets

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $53,000.00 - $74,800.00
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Work Schedule

Flexible
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Benefits

Health Insurance
bonus
Paid Time Off
Retirement benefits
Employee Discounts
Professional Development
flexible schedule

Job Description

Starwood Hotels is a prestigious luxury hotel brand management company that has been a significant player in the hospitality industry since its founding in 2006 by Barry Sternlicht. As an affiliate of the global private investment firm Starwood Capital Group, the company has a reputation for excellence in delivering premium hospitality experiences worldwide. Recognized for its commitment to sustainability, diversity, and inclusivity, Starwood Hotels operates with a clear mission-driven approach that emphasizes respect for the environment, community engagement, and exceptional service. This ethos is embedded in every aspect of the company's operations, ensuring that the world remains a beautiful place for generations to come.

At Starwood Hotels, life is viewed through a lens of beauty and respect for the planet, its people, and the experiences that connect them. This philosophy extends profoundly into the Food & Beverage departments, where the quality of ingredients and the dedication of the people who prepare and serve them are equally valued. The company believes that delivering exceptional guest experiences requires both thoughtful sourcing and an extraordinary team. This commitment to excellence drives the culture within Starwood Hotels and underpins their reputation as a leader in luxury hospitality.

The role of General Manager of Outlets at Starwood Hotels is a prestigious and critical leadership position designed for a dynamic individual ready to take their career to the next level. This role encompasses the management and operational oversight of all food and beverage outlets within the hotel, ensuring the highest standards of quality and guest satisfaction are consistently achieved. As a General Manager of Outlets, you will be a pivotal figure in motivating and inspiring your team, elevating service standards, and fostering an environment where learning and growth are continuously encouraged.

This position calls for a people-oriented leader who can expertly navigate the complexities of a 24-hour operation. The ideal candidate is a problem-solver with the ability to anticipate challenges and swiftly implement effective solutions. Beyond managerial competencies, this role requires a hands-on leader who is willing to work alongside their team to achieve outstanding outcomes. The opportunity offers a competitive annual salary range of $110,000 to $120,000, plus a performance-based bonus, reflecting the importance of this role within the company.

Starwood Hotels emphasizes the importance of continuous growth and development. This position has been crafted to not only lead but also provide significant room for personal and professional advancement for a service-minded rockstar. The company values communication skills highly, requiring excellence in both written and verbal exchanges to maintain clear, effective interaction with team members and guests alike. The General Manager of Outlets must also demonstrate flexibility and adaptability, as the demands of a luxury hospitality environment require readiness to meet challenges at any hour.

Joining Starwood Hotels means becoming part of a forward-thinking team that is committed to sustainability, equality, and creating memorable experiences for guests around the world. As an Equal Opportunity Employer, Starwood Hotels fosters a workplace culture that embraces diversity and inclusion, ensuring every team member can thrive and contribute meaningfully. If you are passionate about the food and beverage industry, eager to lead a high-performing team, and driven to deliver unparalleled guest experiences, this role offers an exceptional platform to grow your career with one of the most respected names in luxury hospitality.

Job Requirements

  • Passion for food and beverage
  • Minimum 8 years of experience in similar roles
  • At least 4 years leading a food and beverage team
  • Ability to communicate effectively
  • Flexibility to work in a 24-hour operation
  • Proven leadership capabilities
  • Commitment to guest satisfaction

Job Qualifications

  • Minimum of 8 years of food and beverage experience in an upscale luxury environment
  • At least 4 years of leadership experience in food and beverage
  • Strong leadership and team management skills
  • Proven track record in guest and team member engagement
  • Excellent verbal and written communication skills
  • Knowledge of food and beverage operations
  • Post-secondary diploma or degree is a plus

Job Duties

  • Manage overall food and beverage outlet operations
  • Lead and motivate food and beverage teams
  • Ensure exceptional guest satisfaction
  • Oversee financial performance and budgeting
  • Develop and implement service standards
  • Address operational challenges promptly
  • Cultivate a learning and growth environment

Job Criteria

Experience

Expert Level (7+ years)


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