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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $115,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
basic life insurance
AD and D insurance
Company-paid short-term disability
Paid Time Off
401(k) with employer matching
Employee assistance program
Tuition Reimbursement
Employee Referral Bonus
hotel discounts
Restaurant Discounts
Job Description
The Oxford Hotel stands as a distinguished and historically significant landmark nestled in the heart of Denver, Colorado. Founded in 1891, this esteemed establishment beautifully combines the charm of timeless elegance with the comforts of modern luxury. Renowned for its unique architecture and rich heritage, The Oxford Hotel offers guests an extraordinary hospitality experience that has been carefully cultivated over more than a century. This iconic hotel embodies a deep commitment to excellence, attention to detail, and a genuine passion for creating memorable moments for every guest. It prides itself on fostering a supportive and inclusive team environment where individuality,... Show More
Job Requirements
- Four-year college degree or equivalent education/experience
- Four to five years experience in food and beverage or hospitality management
- Advanced knowledge of food and beverage management principles and practices
- Ability to analyze complex operations and data
- Strong communication and leadership skills
- Ability to manage budgets and financial reports
- Physical ability to supervise on-floor activities
- Ability to work inside 90 percent of the time
- Ability to perform tasks requiring bending, kneeling, and climbing stairs
- No driving required
- Willingness to comply with safety and sanitation regulations
Job Qualifications
- A four-year college degree or equivalent education/experience
- Four to five years of employment in a related position with this company or other organizations
- Advanced knowledge of food and beverage and hospitality management principles and practices
- Ability to study, analyze, and interpret complex activities
- Highly developed communication skills to negotiate, convince, sell, and influence managerial personnel, hotel guests, and/or corporate clients
- Excellent comprehension and hearing skills for telephone and face-to-face interactions
- Excellent administrative and forecasting skills including budget review, purchase orders, and invoice approval
- Strong speech communication skills for guest, corporate, vendor, and associate interactions
- Literacy for written guest communication, administrative and human resource responsibilities
- Excellent reading and writing abilities
Job Duties
- Manage all human resources functions within the Rooms Division including front office, housekeeping, and guest services
- Direct and oversee recruitment, hiring, training, development, empowerment, coaching, counseling, performance and salary reviews
- Resolve conflicts in accordance with company policy
- administer progressive discipline and termination when appropriate
- Foster a culture of accountability, engagement, and service excellence
- Develop, recommend, implement, and manage the division's annual budget, forecasts, business plans, and operational objectives to meet or exceed financial and guest satisfaction goals
- Monitor labor costs, productivity metrics, and departmental expenses to ensure fiscal responsibility and profitability
- Implement and manage all company and franchise programs to ensure compliance with brand standards and SOPs
- Ensure adherence to safety, sanitation, and all federal, state, and local regulations
- Maintain optimal levels of quality service, cleanliness, and hospitality throughout all rooms division areas
- Partner with culinary and food and beverage leadership teams to ensure seamless guest experiences across rooms and outlets
- Collaborate with engineering/property maintenance to ensure preventative maintenance programs, room inspections, asset protection, and timely resolution of facility-related concerns
- Work in alignment with sales, revenue management, and marketing to maximize occupancy, drive ADR, and ensure operational readiness for group and transient demand
- Participate in daily operations meetings to ensure cross-functional communication, service consistency, and quality control
- Resolve guest concerns promptly and professionally to maintain high levels of satisfaction and loyalty
- Monitor service scores, online reputation platforms, and internal quality audits
- implement action plans to address opportunities
- Conduct routine inspections of guestrooms, public spaces, and back-of-house areas to protect the asset and uphold brand standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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