Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible schedule
Job Description
Pollo Nation is a vibrant and growing restaurant chain celebrated for its flavorful cuisine, energetic atmosphere, and commitment to excellence in both food and service. As a leader in the fast-casual dining sector, Pollo Nation is dedicated to fostering a culture of inclusivity, teamwork, and ongoing professional development. With a reputation for high-quality food prepared with fresh ingredients and a passionate team that prioritizes guest satisfaction, the company has established itself as a premier destination for customers seeking delicious meals and memorable dining experiences.
The Manager in Training (MIT) position at Pollo Nation is an exciting opportunity designed specifically for motivated individuals aspiring to advance into leadership roles within the restaurant industry. This hands-on role offers comprehensive exposure to the core facets of restaurant operations, including but not limited to food safety, guest services, labor management, and team leadership. By working closely with the Training General Manager, Field Training Manager, and the leadership team, the MIT will gain invaluable experience to cultivate a high-performance workplace culture while ensuring operational excellence.
In this pivotal role, the MIT will learn to manage a diverse team exceeding 25 employees, overseeing daily operations to maintain the highest standards for food quality, safety, and cleanliness alongside delivering consistent and excellent guest service. The position requires strong leadership skills, the ability to inspire and coach team members effectively, and crucial operational competencies such as scheduling, inventory management, payroll, and financial analysis. The MIT will also actively participate in hiring, onboarding, and training processes to develop future leaders and support workforce growth.
Beyond routine responsibilities, the Manager in Training will champion initiatives aimed at enhancing the guest experience, improving customer satisfaction, and boosting social review performance, thereby driving the restaurant's reputation and financial success. This role demands adaptability, sound decision-making under pressure, and the ability to navigate the fast-paced and dynamic restaurant environment with a positive attitude. Pollo Nation is committed to not only operational success but also maintaining a safe, inclusive, and respectful workplace for all employees, with strict adherence to regulatory standards and company policies.
Candidates for this role are expected to bring a foundational knowledge of restaurant management, evident through previous experience and certifications, as well as proficiency with technology platforms commonly used in the hospitality industry. Pollo Nation values diversity and equal opportunity, making it a welcoming employer for professionals from all backgrounds ready to be part of an exciting and rewarding career journey.
The Manager in Training (MIT) position at Pollo Nation is an exciting opportunity designed specifically for motivated individuals aspiring to advance into leadership roles within the restaurant industry. This hands-on role offers comprehensive exposure to the core facets of restaurant operations, including but not limited to food safety, guest services, labor management, and team leadership. By working closely with the Training General Manager, Field Training Manager, and the leadership team, the MIT will gain invaluable experience to cultivate a high-performance workplace culture while ensuring operational excellence.
In this pivotal role, the MIT will learn to manage a diverse team exceeding 25 employees, overseeing daily operations to maintain the highest standards for food quality, safety, and cleanliness alongside delivering consistent and excellent guest service. The position requires strong leadership skills, the ability to inspire and coach team members effectively, and crucial operational competencies such as scheduling, inventory management, payroll, and financial analysis. The MIT will also actively participate in hiring, onboarding, and training processes to develop future leaders and support workforce growth.
Beyond routine responsibilities, the Manager in Training will champion initiatives aimed at enhancing the guest experience, improving customer satisfaction, and boosting social review performance, thereby driving the restaurant's reputation and financial success. This role demands adaptability, sound decision-making under pressure, and the ability to navigate the fast-paced and dynamic restaurant environment with a positive attitude. Pollo Nation is committed to not only operational success but also maintaining a safe, inclusive, and respectful workplace for all employees, with strict adherence to regulatory standards and company policies.
Candidates for this role are expected to bring a foundational knowledge of restaurant management, evident through previous experience and certifications, as well as proficiency with technology platforms commonly used in the hospitality industry. Pollo Nation values diversity and equal opportunity, making it a welcoming employer for professionals from all backgrounds ready to be part of an exciting and rewarding career journey.
Job Requirements
- High school diploma or GED required
- 3 to 5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- proficiency with technology systems including HRIS platforms Outlook and internal company tools
- strong verbal and written communication skills in English
- proven leadership ability team development experience and a passion for operational excellence
Job Qualifications
- High school diploma or GED
- 3 to 5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- proficiency with technology systems including HRIS platforms Outlook and internal company tools
- strong verbal and written communication skills in English
- proven leadership ability team development experience and a passion for operational excellence
- basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- support a high-performing team culture through ongoing coaching engagement and accountability
- model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- supervise and assist in leading a team of 25 plus employees ensuring adherence to company and regulatory standards
- conduct daily pre-shift meetings to align teams on goals service standards and operational updates
- assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- participate in hiring onboarding training and developing both hourly team members and future leaders
- monitor labor and financial performance and help drive achievement of key targets sales labor transactions and EBITDA
- maintain facility cleanliness and equipment functionality report any issues promptly
- ensure timely and accurate incident reporting compliance with all safety protocols and maintenance of a safe inclusive work environment
- support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- embrace change with a positive attitude and adaptability in a dynamic environment
- make sound decisions under pressure and help navigate operational challenges
- perform other duties as assigned in alignment with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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