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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible schedule
Job Description
Pollo Nation is a vibrant and growing restaurant chain celebrated for its flavorful cuisine, energetic atmosphere, and commitment to excellence in both food and service. As a leader in the fast-casual dining sector, Pollo Nation is dedicated to fostering a culture of inclusivity, teamwork, and ongoing professional development. With a reputation for high-quality food prepared with fresh ingredients and a passionate team that prioritizes guest satisfaction, the company has established itself as a premier destination for customers seeking delicious meals and memorable dining experiences.
The Manager in Training (MIT) position at Pollo Nation is an exciting opportunity designed specifically ... Show More
The Manager in Training (MIT) position at Pollo Nation is an exciting opportunity designed specifically ... Show More
Job Requirements
- High school diploma or GED required
- 3 to 5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- proficiency with technology systems including HRIS platforms Outlook and internal company tools
- strong verbal and written communication skills in English
- proven leadership ability team development experience and a passion for operational excellence
Job Qualifications
- High school diploma or GED
- 3 to 5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- proficiency with technology systems including HRIS platforms Outlook and internal company tools
- strong verbal and written communication skills in English
- proven leadership ability team development experience and a passion for operational excellence
- basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- support a high-performing team culture through ongoing coaching engagement and accountability
- model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- supervise and assist in leading a team of 25 plus employees ensuring adherence to company and regulatory standards
- conduct daily pre-shift meetings to align teams on goals service standards and operational updates
- assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- participate in hiring onboarding training and developing both hourly team members and future leaders
- monitor labor and financial performance and help drive achievement of key targets sales labor transactions and EBITDA
- maintain facility cleanliness and equipment functionality report any issues promptly
- ensure timely and accurate incident reporting compliance with all safety protocols and maintenance of a safe inclusive work environment
- support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- embrace change with a positive attitude and adaptability in a dynamic environment
- make sound decisions under pressure and help navigate operational challenges
- perform other duties as assigned in alignment with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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