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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $95,000.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Healthcare reimbursement account
Commuter Benefits
Employee assistance program
Bike-share reimbursement
Paid parental leave
Paid Time Off
401K with company match
Job Description
Levain Bakery is a renowned bakery originally founded in 1995 by Pam Weekes and Connie McDonald, two competitive triathletes and passionate bakers who transitioned from their previous careers to establish a small bread shop in New York City. The bakery quickly gained fame for its signature big chocolate chip walnut cookie, a delicious six-ounce cookie that became an iconic treat beloved by neighborhood locals and visitors alike from around the world. Starting from a cozy shop on West 74th Street, Levain Bakery has expanded its presence with multiple locations across the United States and ecommerce platforms offering gift boxes to... Show More
Job Requirements
- Bachelor’s degree preferred
- 4-5 years of food service, QSR, or retail experience
- 2-3 years of management experience required
- adept knowledge of Toast POS system
- open availability to work mornings, nights, weekends, and holidays
- ability to work 50 hours per week
- ability to lift/push 25-50 pounds
- ability to stand/walk for an 8-hour shift with some locations requiring stairs
- proficient in English verbal and written communication
- basic computer skills, including email and Microsoft Office
- valid DOH Certification and other required food handlers’ certifications
Job Qualifications
- Bachelor’s degree in business, hospitality, or relevant field preferred
- minimum 4-5 years of food service, QSR, or retail experience
- at least 2-3 years of management experience
- adept knowledge of Toast POS system
- strong communication and interpersonal skills
- ability to motivate and inspire team members
- familiarity with budgeting and financial management
- understanding of diversity, equity, and inclusion principles
- customer service expertise
- ability to handle conflict resolution
- proficient in basic computer skills including email and Microsoft Office
- valid DOH Certification and additional regional required food handlers’ certifications
Job Duties
- Display effective leadership capabilities focused on team dynamics, motivation, and conflict resolution
- model DEI principles and ensure they are upheld in bakery operations and leadership practices
- demonstrate strategies for resolving conflicts and handling difficult conversations with team members
- manage team member performance through assessment techniques, coaching, and regular development opportunities
- demonstrate strong customer service skills and coach team members on handling inquiries, complaints, and feedback
- demonstrate a deep understanding of customer preferences, needs, and expectations
- foster strong, lasting relationships with customers to enhance their sense of belonging
- troubleshoot customer complaints to resolve issues and evaluate customer reviews on various platforms
- manage the bakery’s budget pursuant to P&L, control costs, maximize profitability, and maintain weekly business analysis
- consistently adhere to established protocols to ensure all baked goods meet quality standards
- ensure all in-store and third-party delivery orders are accurate and safely prepared
- manage cash reconciliations, audit time sheets, close payroll, and ensure inventory accuracy
- maintain business analysis routine to stay on target with KPIs
- develop and implement sales strategies to reduce cost and increase revenue
- establish relationships with suppliers, businesses, and organizations for meaningful partnerships
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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