General Manager, Netflix House - Philadelphia

Netflix is a global leader in entertainment, renowned for its mission to entertain the world by pushing the boundaries of storytelling, technology, and creativity. Founded on a culture that embraces innovation and diverse perspectives, Netflix has transformed from a DVD rental service to a powerhouse in film and television streaming, captivating millions of subscribers worldwide. The company's commitment to creating engaging content and immersive experiences is reflected in its ventures beyond the screen, including unique fan engagements like Netflix House.

Netflix House is a revolutionary permanent, year-round entertainment venue designed for fans to dive into the worlds of their favorite Netflix shows and movies. With locations such as the flagship Netflix House in Philadelphia, situated in King of Prussia Mall, this 100,000-square-foot space offers free entry and a remarkable blend of interactive experiences, dining options, and merchandise. Netflix House has been recognized by TIME Magazine as one of the World's Greatest Places, underscoring its status as a premier destination for fan engagement and immersive entertainment.

The role of General Manager at Netflix House Philadelphia is a senior leadership position charged with overseeing all operations and driving business success. The General Manager leads the management of Netflix House's profit and loss (P&L) across multiple revenue streams including main attractions, retail, and food and beverage. This role is pivotal in setting the standard for a best-in-class fan experience by nurturing a culture focused on exemplary service and operational excellence. The General Manager maintains a strong floor presence and builds high-performing teams that consistently deliver memorable guest experiences.

Core responsibilities include comprehensive on-site operations management, staffing, vendor and partner relations, and collaboration with key stakeholders in finance, legal, human resources, and the broader Experiences team. The General Manager also serves as a community ambassador, forging relationships with civic, business, and community partners to deepen Netflix House's local impact and brand presence.

This position demands a seasoned operations leader with over 12 years of experience in themed entertainment, retail, restaurant, hospitality, or similar sectors. The successful candidate must demonstrate exceptional financial acumen, a passion for guest-centric innovation, and a track record of developing strong teams. Commitment to environmental, health, and safety compliance is critical along with a hunger for creative problem-solving and continuous improvement. Passion for fan culture and familiarity with Netflix content enhances the role, contributing to a dynamic and passionate workplace.

Netflix offers a competitive annual salary for this role, ranging from $192,000 to $255,000, allowing employees flexibility in how they allocate compensation between salary and stock options. Netflix is dedicated to inclusion, providing accommodations throughout the hiring process and fostering a diverse and welcoming environment. As an equal opportunity employer, Netflix celebrates the strength diversity brings to teams and continuously works to uphold a culture of respect and innovation.

Overall, this role offers an exciting opportunity to lead one of the most innovative fan engagement platforms in the entertainment industry. You will be at the forefront of blending immersive experiences with business strategy, helping to shape the future of how fans interact with their favorite stories while contributing to Netflix’s broader mission to entertain the world.