General Manager - Needham, MA

Petco Animal Supplies, Inc. is a leading pet specialty retailer known for being "where the pets go" to find everything they need to live their best lives. With over 60 years of experience, Petco has been a trusted name in pet care, offering a wide range of products, services, and expert support for pets and their parents. The company operates more than 1,500 stores across the United States, Mexico, and Puerto Rico, along with 250+ Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers. Petco is renowned not only for its extensive product assortment but also for its commitment to animal welfare, demonstrated through its founding of Petco Love in 1999. This charitable initiative supports thousands of local animal welfare groups nationwide and has helped find homes for approximately 7 million animals through in-store adoption events.

Located at 163 Highland Avenue, Needham, MA, this full-time, on-site position is an exciting opportunity to join Petco's dynamic team. The General Manager role is pivotal in bringing Petco's mission to life by leading a high-performing Pet Care Center that prioritizes pets' health and well-being, inspires team partners, delights customers, and drives strong business outcomes. The General Manager is responsible for owning the business, overseeing people, performance, and processes, and modeling exemplary leadership qualities.

The General Manager leads with passion, integrity, and transparency, ensuring that the Care Center operates safely and efficiently while delivering exceptional customer experiences. This role requires a comprehensive commitment to the health, safety, and humane treatment of all animals according to Petco's rigorous standards and policies. In addition to animal care, the General Manager fosters a friendly, inclusive, and empowering work environment where team members feel welcomed, engaged, and motivated to succeed. Leadership in this role includes attracting, hiring, training, coaching, and developing diverse talent across all roles, building a unified team that delivers on Petco's purpose and values.

From an operational standpoint, the General Manager drives sales growth, profitability, and operational excellence by analyzing financials, managing labor and payroll, executing merchandising and inventory strategies, and representing Petco in the local community through events and partnerships. The position demands frequent on-floor presence to directly engage with partners, customers, and pets, with physical duties including standing, walking, bending, and lifting up to 50 pounds safely. Working conditions involve exposure to animal dander, odors, and cleaning supplies. Flexibility for evenings, weekends, and holidays is required, as is occasional travel for training and community involvement.

The salary range for the General Manager in this location is between $50,000 and $92,500, depending on experience and other factors. Petco offers a comprehensive Total Rewards package featuring health and financial benefits, 401K, incentives, and paid time off. The company prides itself on an inclusive culture that values authenticity, teamwork, and career development opportunities, making it an ideal workplace for those passionate about pets and leadership.

Petco promotes the core values of putting pets first, fostering fun and connection, and owning the business with commitment. These values translate into a fulfilling career experience where making a genuine difference in the lives of pets and people is front and center every day. Petco encourages qualified candidates with a passion for pets and strong leadership skills to apply for this rewarding role that offers significant opportunities for growth and impact.