General Manager - NC State University Athletics

Job Overview

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Compensation

Salary
Range $43,700.00 - $65,300.00
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Benefits

relocation benefits
Performance bonus
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan

Job Description

Aramark Sports & Entertainment is a leading provider of food and beverage services with a strong presence in major sports venues and entertainment locations across the United States. Aramark partners with organizations to deliver superior guest experiences through quality dining and exceptional service. The company is well-regarded for its extensive operations in high-volume environments including stadiums, arenas, and large event venues. Aramark's commitment to excellence, innovation, and sustainability drives its continued growth and leadership in the concession and catering industry.

Aramark Sports & Entertainment is currently seeking a highly skilled and dynamic General Manager to oversee food and beverage operations at NC State University Athletics located in Raleigh, North Carolina. This position is crucial to the successful management of multi-million dollar revenue streams, driving operational efficiency and meeting financial targets. The General Manager will lead a diverse team through a variety of food service platforms, including concessions, premium dining, and catering services within a bustling sports and entertainment setting.

The role involves hands-on leadership and strategic planning to ensure the delivery of outstanding guest experiences during large sports events, concerts, and other major special events hosted at the venue. This is a salaried position with eligibility for performance-based bonuses. The General Manager will directly oversee a team of salaried managers and will report to senior leadership, collaborating closely with district and regional executives to implement business growth strategies and operational excellence. Relocation benefits are provided to support candidates moving to the Raleigh area.

Ideal candidates for this role will have extensive experience managing large-scale food service operations, particularly in venues hosting large events with high guest traffic. They will possess a strong financial acumen, demonstrated through successful management of P&L responsibilities and the ability to use data analytics and forecasting tools to guide decision-making. The General Manager must excel at cultivating strong client relationships and fostering a customer-focused team environment that prioritizes safety and service quality. They are expected to be adaptable, proactive, and entrepreneurial, continuously innovating to expand revenue opportunities and enhance operational effectiveness.

This position demands an individual who thrives in high-pressure environments, enjoys leading diverse teams, and is passionate about delivering exceptional food and beverage experiences. The General Manager will have the authority and accountability to manage all aspects of the operation, from workforce recruitment and development to client engagement and business development. They will play a key role in shaping the venue’s food service landscape and ensuring that Aramark’s standards and client expectations are consistently exceeded.

Aramark is proud to offer a supportive work culture that values diversity, inclusion, and professional development. Our employees are empowered to grow their careers and develop their skills in an environment dedicated to service excellence. The General Manager position at NC State University Athletics represents a unique opportunity to be part of an innovative and respected company at the forefront of sports and entertainment hospitality. Candidates interested in making a meaningful impact through leadership and operational expertise are encouraged to apply.

Job Requirements

  • minimum 5+ years of large venue or multi-unit food service management experience
  • premium and concessions management experience preferred
  • direct p&l responsibility within a comparably scoped environment
  • ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment
  • ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business
  • a passion for food & beverage with an ability to identify and develop successful concepts
  • ability to communicate effectively with clients and senior management
  • ability to respond effectively to changing demands
  • p&l accountability and/or contract-managed service experience is desirable
  • candidate must be willing to be hands-on with staff and operations and be willing to work flexible hours that include evenings, weekends and holidays
  • prior experience in a premium environment is strongly preferred

Job Qualifications

  • minimum 5+ years of large venue or multi-unit food service management experience is required
  • premium and concessions management experience preferred
  • direct p&l responsibility within a comparably scoped environment
  • ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment
  • ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business is essential to success in this role
  • a passion for food & beverage with an ability to identify and develop successful concepts
  • ability to communicate effectively with clients and senior management
  • ability to respond effectively to changing demands
  • p&l accountability and/or contract-managed service experience is desirable
  • candidate must be willing to be hands-on with staff and operations and be willing to work flexible hours that include evenings, weekends and holidays
  • prior experience in a premium environment is strongly preferred

Job Duties

  • full p&l responsibility in regard to food and beverage
  • manage the client relationship at the location, while providing hands-on execution and leadership of operations
  • leadership of a large team of managers and workforce throughout multiple units and concepts
  • developing new concepts to increase existing revenue sources for public foods/concessions, premium service, and catering outlets
  • partner with the district manager and regions vice president of operations to plan and execute business development strategy for growth
  • recruitment and development of new and existing managers
  • interact successfully with the client, stadium guests, and team members on a regular basis

Job Criteria

Experience

Mid Level (3-7 years)


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