General Manager - NC State University Athletics

Raleigh, NC, USA|Onsite

Job Overview

Benefits

bonus eligible

relocation benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Development Programs

workplace diversity initiatives

Job Description

Aramark Sports & Entertainment is a leading provider of food and beverage services dedicated to delivering exceptional guest experiences at some of the most iconic venues across the nation. With a strong reputation rooted in service excellence, Aramark operates in 15 countries, serving millions of guests every day through innovative food offerings and facility management. This makes Aramark one of the most recognized companies in the sports and entertainment catering industry, known for its commitment to customer satisfaction, operational excellence, and sustainability. The company focuses on creating pleasant dining environments, catering to diverse audiences during large-scale events such as sports games, concerts, and special gatherings, driven by a culture centered on respect, inclusion, and employee development. Aramark believes in empowering employees to grow their careers, offering opportunities to work in dynamic settings with a commitment to environmental stewardship, community partnerships, and advancing workplace diversity and equity.

The role of General Manager for the food and beverage operations at NC State University Athletics in Raleigh, NC, represents a significant leadership opportunity within Aramark Sports & Entertainment. The General Manager will oversee multiple contracted food and beverage services that generate multimillion-dollar revenues, implicating responsibility for the full profit and loss (P&L) performance of these operations. This position demands a seasoned leader capable of planning, managing, and executing service strategies that align with client objectives and elevate guest satisfaction. Key services under this role include concessions, catering, and premium dining options, all within a large venue setting supporting major sports events, concerts, and special events. The General Manager will lead a dedicated team of salaried managers and staff, providing hands-on leadership that balances operational rigor with team development.

This salaried position is bonus-eligible based on financial and performance goals, with relocation benefits available for qualified candidates. Success in this role requires a stable yet entrepreneurial mindset, strong relationship-building skills, and advanced financial acumen, including budgeting, forecasting, and performance analysis. The ideal candidate has experience managing large revenue foodservice accounts and is adept at making data-driven decisions to optimize outcomes. Furthermore, embracing a commitment to safety and service excellence is critical. The role may require flexibility in working hours, including evenings, weekends, and holidays, to support event schedules. This General Manager role exemplifies a best-in-class operational leader who energizes their team and fosters client satisfaction in a fast-paced, high-volume environment. Join Aramark and contribute to delivering outstanding food and beverage experiences that make a lasting impression at NC State University Athletics.

Job Requirements

Minimum 5+ years of large venue or multi-unit food service management experience
Premium and concessions management experience preferred
Direct P&L responsibility within a comparably scoped environment
Ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment
Ability to communicate effectively with clients and senior management
Candidate must be willing to be hands-on with staff and operations
Willingness to work flexible hours including evenings, weekends and holidays
Prior experience in a premium environment preferred
Ability to respond effectively to changing demands
Physical ability to perform lifting, bending, pushing, pulling, walking and standing for extended periods
Willingness to wear uniforms and use personal protective equipment PPE

Job Qualifications

Minimum 5+ years of large venue or multi-unit food service management experience
Premium and concessions management experience preferred
Direct P&L responsibility within a comparably scoped environment
Ability to lead a large team of culinary & operations managers in a high volume, fast-paced environment
The ability to lead in a complex environment with a keen focus on client and guest service, entrepreneurship, while building and growing a strong business
A passion for food & beverage with an ability to identify and develop successful concepts
Ability to communicate effectively with clients and senior management
Ability to respond effectively to changing demands
P&L accountability and/or contract-managed service experience is desirable
Candidate must be willing to be hands-on with staff and operations and be willing to work flexible hours that include evenings, weekends and holidays
Prior experience in a premium environment is strongly preferred
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing
This role may also require uniforms and/or usage of Personal Protective Equipment (PPE)

Job Duties

Full P&L responsibility in regard to food and beverage
Manage the client relationship at the location, while providing hands-on execution and leadership of operations
Leadership of a large team of managers and workforce throughout multiple units and concepts
Developing new concepts to increase existing revenue sources for public foods/concessions, premium service, and catering outlets
Partner with the District Manager and regions Vice President of Operations to plan and execute business development strategy for growth
Recruitment and development of new and existing managers
Interact successfully with the client, stadium guests, and team members on a regular basis