General Manager - Nashville, TN

Black Family Hospitality is a deeply rooted, family-owned Texas institution with a rich legacy of tradition, heart, and hospitality dating back to 2014. The company has established itself as a culinary beacon through its renowned restaurants such as Terry Black's BBQ and Opal's Oysters, which have become iconic landmarks representing authentic Texas barbecue and elevated dining experiences. Black Family Hospitality is known for its unwavering commitment to quality, craftsmanship, and bold flavors, earning accolades locally and beyond. The organization prides itself not only on its flavorful dishes but also on the memorable experiences it creates through its family-driven culture and dedication to service excellence. BFH is currently expanding its portfolio by introducing an innovative concept that marries immersive entertainment with expertly crafted cocktails, thoughtful cuisine, and experiential hospitality that transcends traditional dining. This expansion reflects the company's commitment to evolving and setting new standards in the hospitality industry while maintaining its core values of family, flavor, and legacy.

The role of the General Manager at Terry Black's BBQ is a pivotal position responsible for overseeing all daily operations. This leadership role is crucial in ensuring that the restaurant aligns with brand standards concerning service quality, food excellence, and financial health. The General Manager leads the management team and drives team development, focusing on maintaining operational consistency and elevating guest satisfaction. Key responsibilities include supervising staff hiring, training, scheduling, and performance, as well as managing labor relations including discipline and termination according to company policies. The role demands a strong operational focus, including ensuring compliance with health, safety, food handling, and hygiene standards; managing inventory and purchasing; overseeing food and beverage cost estimation; and maintaining sales and cash receipt records. The General Manager also handles customer service issues, ensuring that complaints are resolved diplomatically to maintain a stellar guest experience. Moreover, the role requires periodic equipment evaluations and maintenance scheduling to guarantee smooth restaurant operations. Strong leadership, exceptional interpersonal skills, and thorough organizational capabilities are essential, alongside proficiency in Microsoft Office Suite. The company values candidates who are sales-driven, adaptable, and capable of cultivating a positive and winning team culture. This role demands working in a fast-paced, high-energy environment with physical requirements including lifting up to 75 pounds and standing for extended periods. Black Family Hospitality offers an engaging workplace where every team member contributes to a legacy of craftsmanship, storytelling, and innovation.