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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee Discounts
training programs
inclusive work environment
Job Description
Pollo Nation is a vibrant and dynamic restaurant brand committed to delivering exceptional dining experiences through high-quality food and outstanding customer service. Known for its signature chicken dishes and a lively atmosphere, Pollo Nation has built a loyal customer base by emphasizing fresh ingredients, flavor-packed meals, and a welcoming environment for all guests. As part of a growing organization in the fast-casual dining sector, Pollo Nation prides itself on fostering a culture of teamwork, innovation, and continuous improvement. With a focus on community engagement and employee development, we aim to provide not only excellent food but also great career opportunities... Show More
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry
- at least 2 years in a supervisory or leadership role
- ServSafe certification required
- Proficiency with technology systems including HRIS platforms, Outlook, and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability and team development experience
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry, with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems, including HRIS platforms, Outlook, and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability, team development experience, and a passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and consistent service and presentation
- Support a high-performing team culture through ongoing coaching, engagement, and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25 plus employees, ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings (huddles) to align teams on goals, service standards, and operational updates
- Assist in scheduling, inventory, ordering, payroll, fund handling, and reconciliation processes
- Participate in hiring, onboarding, training, and developing both hourly team members and future leaders
- Monitor labor and financial performance, and help drive achievement of key targets (sales, labor, transactions, and EBITDA)
- Maintain facility cleanliness and equipment functionality
- report any issues promptly
- Ensure timely and accurate incident reporting, compliance with all safety protocols, and maintenance of a safe, inclusive work environment
- Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance
- Embrace change with a positive attitude and adaptability in a dynamic environment
- Make sound decisions under pressure and help navigate operational challenges
- Perform other duties as assigned in alignment with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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