General Manager - Naples/Fort Myers

Pollo Nation is a vibrant and dynamic restaurant brand committed to delivering exceptional dining experiences through high-quality food and outstanding customer service. Known for its signature chicken dishes and a lively atmosphere, Pollo Nation has built a loyal customer base by emphasizing fresh ingredients, flavor-packed meals, and a welcoming environment for all guests. As part of a growing organization in the fast-casual dining sector, Pollo Nation prides itself on fostering a culture of teamwork, innovation, and continuous improvement. With a focus on community engagement and employee development, we aim to provide not only excellent food but also great career opportunities for those passionate about the hospitality industry.

The Manager in Training (MIT) position at Pollo Nation is a critical role designed to prepare aspiring leaders for future management responsibilities within the restaurant. This comprehensive training opportunity offers hands-on experience across all facets of restaurant operations, including food safety, guest service, labor management, and team development. Working closely with the Training General Manager, Field Training Manager, and the leadership team, the MIT will develop skills necessary to lead a high-performance team, maintain operational excellence, and sustain a positive work environment.

In this role, the Manager in Training will oversee the day-to-day operations of the restaurant, ensuring that food quality and safety standards are upheld while providing guests with exceptional service and presentation. The role requires a proactive approach to fostering a culture of engagement and accountability through coaching and supporting team members. The MIT will learn to manage staff schedules, inventory, payroll, and financial controls, while also playing a significant part in hiring, onboarding, and mentoring new team members and future leaders.

Pollo Nation values adaptability and resilience in an ever-changing environment, and the Manager in Training will have the opportunity to develop critical decision-making skills under pressure. This position supports guest experience initiatives aimed at improving customer satisfaction and enhancing the brand's reputation through positive social reviews.

This role is ideal for individuals with a high school diploma or GED and 3-5 years of experience in the restaurant industry, including at least 2 years in supervisory or leadership roles. The MIT must hold ServSafe certification and be proficient with technology systems such as HRIS platforms and Outlook. Strong verbal and written communication skills in English are essential, along with a passion for operational excellence and team development. The physical demands and work environment reflect typical restaurant conditions, including moderate noise levels and temperature-controlled settings.

Pollo Nation is an equal opportunity employer committed to diversity and inclusion, encouraging candidates from all backgrounds to apply. Employees have access to comprehensive training and career growth opportunities, making this an excellent chance for those looking to advance their careers in restaurant management and leadership.