Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development programs
performance bonuses
Job Description
The Capital Suites Hotel offers sophisticated, extended-stay accommodations in the heart of downtown Columbus. This boutique hotel is well-known for its spacious suites and premium amenities designed to provide comfort, convenience, and a home-like atmosphere for both business and leisure travelers. The property prides itself on delivering personalized and thoughtful service from the moment guests arrive, making it a preferred destination in the city for an exceptional stay. Our hotel emphasizes a welcoming, service-oriented culture where employees thrive by contributing to an environment of hospitality that feels like home.
The Capital Suites Hotel is part of a larger hospitality company specializing in lifestyle boutique hotels and restaurants. Our company prioritizes elevating food and beverage offerings to match the quality and sensorial experiences within our hotels. We are committed to creating memorable experiences, bringing dreams to life, and delivering unmatched perfection throughout our properties. At the Capital Suites Hotel, we foster a culture where employees are encouraged to be innovative and authentic, where leadership is inspired and excellence is the standard in both guest service and operational execution.
The General Manager role at the Capital Suites Hotel is pivotal to maintaining and enhancing this environment of excellence. This position requires strategic leadership to ensure all hotel operations adhere to brand standards, company goals, and financial objectives. The General Manager will lead a diverse team across multiple departments such as rooms, food and beverage, sales, engineering, and finance. A primary responsibility is to champion service excellence, resulting in memorable guest experiences and high satisfaction rates while also overseeing financial performance through budgeting, forecasting, and cost control.
In this role, the General Manager will recruit, develop, and mentor a leadership team dedicated to professional growth and collaboration. They will work in partnership with ownership, corporate leadership, and brand representatives to execute strategic initiatives that prioritize operational efficiency and guest satisfaction. Compliance with safety, regulatory, and brand standards is a critical part of ensuring the hotel's property remains well maintained and high performing. Additionally, the General Manager will actively represent the hotel within the local community, building partnerships to strengthen the hotel's reputation and market presence.
We are seeking leaders who believe exceptional hospitality starts with inspired leadership and a commitment to excellence at every guest touchpoint. Those who embrace culture, collaboration, and accountability as the cornerstone of success will thrive here. The ideal candidate leads with curiosity, creativity, and strategic thinking, constantly elevating both guest and team experiences. If you are passionate about driving dynamic hotel operations, developing talent, and achieving strong financial and guest satisfaction results, this role is crafted for you. Join us at the Capital Suites Hotel and be a part of a team dedicated to creating unmatched moments for our guests and providing a fulfilling career path for our employees.
The Capital Suites Hotel is part of a larger hospitality company specializing in lifestyle boutique hotels and restaurants. Our company prioritizes elevating food and beverage offerings to match the quality and sensorial experiences within our hotels. We are committed to creating memorable experiences, bringing dreams to life, and delivering unmatched perfection throughout our properties. At the Capital Suites Hotel, we foster a culture where employees are encouraged to be innovative and authentic, where leadership is inspired and excellence is the standard in both guest service and operational execution.
The General Manager role at the Capital Suites Hotel is pivotal to maintaining and enhancing this environment of excellence. This position requires strategic leadership to ensure all hotel operations adhere to brand standards, company goals, and financial objectives. The General Manager will lead a diverse team across multiple departments such as rooms, food and beverage, sales, engineering, and finance. A primary responsibility is to champion service excellence, resulting in memorable guest experiences and high satisfaction rates while also overseeing financial performance through budgeting, forecasting, and cost control.
In this role, the General Manager will recruit, develop, and mentor a leadership team dedicated to professional growth and collaboration. They will work in partnership with ownership, corporate leadership, and brand representatives to execute strategic initiatives that prioritize operational efficiency and guest satisfaction. Compliance with safety, regulatory, and brand standards is a critical part of ensuring the hotel's property remains well maintained and high performing. Additionally, the General Manager will actively represent the hotel within the local community, building partnerships to strengthen the hotel's reputation and market presence.
We are seeking leaders who believe exceptional hospitality starts with inspired leadership and a commitment to excellence at every guest touchpoint. Those who embrace culture, collaboration, and accountability as the cornerstone of success will thrive here. The ideal candidate leads with curiosity, creativity, and strategic thinking, constantly elevating both guest and team experiences. If you are passionate about driving dynamic hotel operations, developing talent, and achieving strong financial and guest satisfaction results, this role is crafted for you. Join us at the Capital Suites Hotel and be a part of a team dedicated to creating unmatched moments for our guests and providing a fulfilling career path for our employees.
Job Requirements
- Bachelor’s degree or equivalent experience in hospitality management or related field
- Minimum 7 years of progressive hotel management experience
- Proven experience in a General Manager or senior leadership role within the hospitality industry
- Demonstrated ability to manage budgets, financial forecasting, and operational planning
- Strong leadership and team development skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to upholding safety and regulatory standards
Job Qualifications
- Extensive leadership experience with at least 7-10 years of progressive hotel management experience, including prior experience as a General Manager or senior hotel executive
- Proven track record of driving guest satisfaction, operational excellence, and financial performance within branded hotel environments
- Excellent communication and leadership skills to effectively engage team members, guests, ownership groups, and corporate partners
- Strong business acumen, with the ability to analyze performance metrics, manage budgets, and implement strategic initiatives that drive results
- Ability to lead with integrity and inspire teams, cultivating a culture of accountability, service, and continuous improvement
Job Duties
- Provide strategic leadership and direction for all hotel operations, ensuring alignment with brand standards, company goals, and financial targets
- Lead and inspire department leaders across all areas of the hotel, including rooms, food and beverage, sales, engineering, and finance
- Champion a culture of service excellence that consistently delivers memorable guest experiences and strong guest satisfaction scores
- Oversee financial performance including budgeting, forecasting, revenue management, and cost controls to drive profitability
- Recruit, develop, and mentor a diverse leadership team, fostering professional growth and a collaborative workplace culture
- Partner closely with ownership, corporate leadership, and brand representatives to execute strategic initiatives and operational priorities
- Ensure compliance with all safety, regulatory, and brand standards while maintaining a well-maintained and high-performing property
- Represent the hotel within the local community, building partnerships that strengthen the hotel’s reputation and market presence
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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