General Manager - Lutron Experience Centers

Lutron Electronics is a global leader in innovative lighting control and shading solutions, renowned for its commitment to quality, broad range of technologies, and exceptional customer service. The company has experienced consistent annual growth and has expanded its technical capabilities and global presence through continuous investment in new technologies and services. Lutron prides itself on fostering a dynamic, people-centric, and technology-driven work environment where employees can thrive and advance their careers. The company offers competitive compensation packages and comprehensive benefits, including 401k match, health, dental, and life insurance, paid vacation based on tenure, flexible spending accounts, and tuition reimbursement programs. Lutron's continued success is built on attracting and retaining the best talent in the industry and maintaining a reputation for excellence in the lighting solutions market.

The General Manager, Lutron Experience Centers, is a pivotal leadership role responsible for the operational success and strategic management of Lutron's flagship Experience Centers located in New York City. This role is essential for ensuring that the Centers operate as world-class assets that enhance brand equity, accelerate the sales pipeline, and drive measurable opportunity development and sales conversions within the key markets served. The position requires a seasoned professional with a proven track record in high-end hospitality, operational management, and sales leadership through premium customer engagement.

This role involves partnering closely with Sales and Marketing teams to position the Experience Centers as critical tools for high-value customer conversions and specification influence, accelerating pipeline velocity. The General Manager will mandate and enforce direct opportunity linkage of all Center visits, engagements, and events within the CRM system to ensure robust pipeline qualification and opportunity tracking. Converting high-value stakeholders by collaborating across teams to track opportunities from the Center to final project awards is a key focus.

Strategically, the General Manager will translate Lutron's vision into actionable operational plans and implement effective roadmaps for the Experience Center portfolio in New York. This includes cultivating strong relationships with the local specification community, managing operational budgets with a focus on ROI, and delivering comprehensive performance reports to leadership that shed light on market trends, sales influence, and brand health.

Operational excellence and exceptional guest experience are fundamental to this role. The General Manager will implement best-in-class hospitality practices, oversee high-impact programming such as VIP meetings and industry events, maintain cutting-edge product demonstrations and design within the centers, and ensure seamless integration of cross-functional teams to deliver an unparalleled customer journey.

Leadership responsibilities include recruiting, mentoring, and developing a skilled team of Experience Center Supervisors and staff to foster a culture of proactive hospitality and commercial accountability. The General Manager will ensure the team possesses expert knowledge of Lutron’s product portfolio, enabling them to effectively communicate complex technical and design narratives to diverse audiences, including executives, architects, and end-users.

The position demands a minimum of 8 years of progressive professional experience, including at least 3 to 5 years in a management role overseeing high-end, multi-site hospitality or brand/experience center operations. Candidates must possess strong financial acumen with experience managing significant operating expenses and conducting ROI analysis for experience-based marketing initiatives. A bachelor’s degree in Business, Marketing, Hospitality Management, or a related field is required. Exceptional communication skills, operational planning capability, analytical skills utilizing CRM tools like Salesforce, and a passion for luxury, design, and technology products are essential. Occasional travel is required.

Starting pay ranges from $132,500 to $160,000 annually, reflecting the seniority and strategic importance of this role within Lutron Electronics.