Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Paid holidays
paid Volunteer Time Off
401(k) with 100% company match up to 4% after 1 year of service
100% paid health insurance for medical, dental, and vision
Annual employee reimbursement up to $750 after 1 year
Bonus program up to 30% of salary depending on key performance metrics
Casual, values-driven work environment
12-week on-the-job training program
Job Description
Spinato's is a renowned family-owned pizzeria established in 1974 by Ken and Elaine Spinato after relocating from Chicago to Phoenix. What began as a humble pizzeria has flourished over four decades into a beloved dining destination in the community, famous for authentic Italian flavors and a warm family atmosphere. The business thrives on a legacy of treating every guest like a member of their extended family, offering not just great food but a memorable experience marked by genuine hospitality and a welcoming ambiance. Spinato’s commitment to quality, community, and personal connection has helped it grow through word-of-mouth and foster a loyal customer base.
The role of General Manager at Spinato’s is pivotal in amplifying the unique Spinato’s Experience. It involves leadership across both the Front of House (FOH) and Heart of House (HOH) teams, ensuring every guest feels the care and attention that embody Spinato’s values. This position is about more than operational oversight; it requires embodying and promoting core values such as family, kindness, personal growth, and community. The General Manager is expected to be a role model who leads by example, inspiring team members to uphold these principles in their daily work.
This position offers full-time employment with a leadership role that demands a combination of operational acumen, people management expertise, and a passion for hospitality. The General Manager is responsible for setting the tone for service excellence, fostering a culture of accountability, and driving team development. Duties include managing scheduling, hiring, inventory control, training, payroll, cost management, and direct guest interaction. The General Manager also ensures compliance with sanitation standards, cash handling, and alcohol service regulations while maintaining clear communication channels through staff meetings and organizational tools.
The role involves hands-on leadership during service times and requires a balance of operational management and emotional intelligence to handle guest concerns and staff development effectively. Spinato’s provides an environment that supports career growth through a 12-week training program, a competitive bonus program tied to performance, and comprehensive benefits including health insurance, paid time off, and retirement plans. The General Manager’s influence extends beyond day-to-day operations to shaping the legacy and culture that make Spinato’s beloved by its community and staff alike.
The role of General Manager at Spinato’s is pivotal in amplifying the unique Spinato’s Experience. It involves leadership across both the Front of House (FOH) and Heart of House (HOH) teams, ensuring every guest feels the care and attention that embody Spinato’s values. This position is about more than operational oversight; it requires embodying and promoting core values such as family, kindness, personal growth, and community. The General Manager is expected to be a role model who leads by example, inspiring team members to uphold these principles in their daily work.
This position offers full-time employment with a leadership role that demands a combination of operational acumen, people management expertise, and a passion for hospitality. The General Manager is responsible for setting the tone for service excellence, fostering a culture of accountability, and driving team development. Duties include managing scheduling, hiring, inventory control, training, payroll, cost management, and direct guest interaction. The General Manager also ensures compliance with sanitation standards, cash handling, and alcohol service regulations while maintaining clear communication channels through staff meetings and organizational tools.
The role involves hands-on leadership during service times and requires a balance of operational management and emotional intelligence to handle guest concerns and staff development effectively. Spinato’s provides an environment that supports career growth through a 12-week training program, a competitive bonus program tied to performance, and comprehensive benefits including health insurance, paid time off, and retirement plans. The General Manager’s influence extends beyond day-to-day operations to shaping the legacy and culture that make Spinato’s beloved by its community and staff alike.
Job Requirements
- 3+ years of experience in a restaurant General Manager or 5+ years of Front of House or Back of House management experience
- strong understanding of FOH and BOH operations
- proficient in managing P&L statements, labor scheduling, and cost controls
- current ServSafe Certification or ability to obtain upon hire
- ability to lead under pressure with calm confidence
- excellent interpersonal, organizational, and decision-making skills
- strong communication and conflict resolution abilities
- willingness to work 50-55 hours per week, including evenings and weekends
- ability to lift up to 50 lbs and stand for extended periods
- a passion for developing people and creating a culture of kindness and growth
Job Qualifications
- 3+ years of experience in a restaurant General Manager or 5+ years of Front of House or Back of House management experience
- strong understanding of FOH and BOH operations
- proficient in managing P&L statements, labor scheduling, and cost controls
- current ServSafe Certification or ability to obtain upon hire
- ability to lead under pressure with calm confidence
- excellent interpersonal, organizational, and decision-making skills
- strong communication and conflict resolution abilities
- willingness to work 50-55 hours per week, including evenings and weekends
- ability to lift up to 50 lbs and stand for extended periods
- a passion for developing people and creating a culture of kindness and growth
Job Duties
- Oversee all Front of House (FOH) and Heart of House (HOH) scheduling
- lead and participate in hiring and interviewing for all departments
- manage inventory, ordering, and receiving
- own all training, team development, and performance evaluations
- lead staff meetings and ensure communication flows effectively
- open and close the restaurant as needed, providing operational support
- complete payroll, inventory, VCD, and DSR reports
- monitor and improve food, labor, and operational costs
- provide direct leadership during service periods, setting the tone for exceptional guest experiences
- ensure proper cleaning and sanitation standards are maintained
- oversee alcohol compliance and cash handling procedures
- handle and resolve guest concerns in alignment with our hospitality standards
- ensure office organization and that all essential checklists/forms are printed and available
- support all accounting functions, including financial reporting, comps, and voids
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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