
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,800.00 - $83,400.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Incentives
Career development programs
Employee Discounts
Job Description
Petco Animal Supplies, Inc., commonly known as Petco, is a renowned pet specialty retailer dedicated to helping pets and pet parents live their best lives. With a legacy spanning over 60 years, Petco has become a trusted destination "where the pets go" to find everything they need—from nutritious meals and engaging toys to trusted supplies and expert support. The company operates more than 1,500 stores across the U.S., Mexico, and Puerto Rico, along with over 250 Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers. Beyond retail, Petco has demonstrated a deep commitment to animal welfare through initiatives like Petco Love, founded in 1999, which supports thousands of local animal groups nationwide and has facilitated the adoption of around 7 million animals. Employing over 29,000 passionate pet lovers, Petco stands out not only for its products and services but also for its core values centered on putting pets first, fostering fun, and promoting teamwork and authenticity.
The General Manager role at Petco is vital in bringing this mission to life by leading a dynamic Pet Care Center where pets are prioritized, partners are inspired, and customers delighted. This full-time leadership position requires managing a high-performing team, driving profitable growth, and maintaining superior standards of animal care, safety, and customer experience. The General Manager acts as the owner of the business, accountable for all aspects including people, performance, and process. You are expected to be highly visible on the sales floor, fostering a welcoming and supportive environment for pets, pet parents, and employees alike. This role challenges you to lead with integrity, develop and coach a diverse team, and execute merchandising, operational, and financial strategies that fuel business success.
Success in this position means creating a safe and healthy environment where pets thrive, building an engaged and high-performing team with strong retention and development, and cultivating loyal customers who repeatedly choose Petco. As a leader, you will oversee broad responsibilities such as driving sales growth, managing payroll and expenses efficiently, ensuring compliance with safety and care policies, and representing Petco in the community through events and adoption initiatives. You will need excellent communication and problem-solving skills, a genuine passion for pets, and a commitment to fostering a collaborative and inclusive culture. With competitive pay ranging from $33.50 to $55.50 per hour or salary, along with comprehensive benefits, this role offers a unique opportunity to combine your leadership talents with your love for pets to make a meaningful impact every day.
The General Manager role at Petco is vital in bringing this mission to life by leading a dynamic Pet Care Center where pets are prioritized, partners are inspired, and customers delighted. This full-time leadership position requires managing a high-performing team, driving profitable growth, and maintaining superior standards of animal care, safety, and customer experience. The General Manager acts as the owner of the business, accountable for all aspects including people, performance, and process. You are expected to be highly visible on the sales floor, fostering a welcoming and supportive environment for pets, pet parents, and employees alike. This role challenges you to lead with integrity, develop and coach a diverse team, and execute merchandising, operational, and financial strategies that fuel business success.
Success in this position means creating a safe and healthy environment where pets thrive, building an engaged and high-performing team with strong retention and development, and cultivating loyal customers who repeatedly choose Petco. As a leader, you will oversee broad responsibilities such as driving sales growth, managing payroll and expenses efficiently, ensuring compliance with safety and care policies, and representing Petco in the community through events and adoption initiatives. You will need excellent communication and problem-solving skills, a genuine passion for pets, and a commitment to fostering a collaborative and inclusive culture. With competitive pay ranging from $33.50 to $55.50 per hour or salary, along with comprehensive benefits, this role offers a unique opportunity to combine your leadership talents with your love for pets to make a meaningful impact every day.
Job Requirements
- 3+ years of management experience (retail leadership preferred)
- strong people leadership, coaching, and talent development skills
- solid business, financial, and operational acumen
- excellent communication, problem-solving, and organizational abilities
- a genuine passion for pets and customer service
- high school diploma or GED preferred
- completion of Petco leadership development programs may be required for internal candidates
- ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
- flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays
- willingness to travel occasionally for training, meetings, or community engagement
Job Qualifications
- high school diploma or GED preferred
- completion of Petco leadership development programs may be required for internal candidates
- 3+ years of management experience (retail leadership preferred)
- strong people leadership, coaching, and talent development skills
- solid business, financial, and operational acumen
- excellent communication, problem-solving, and organizational abilities
- a genuine passion for pets and customer service
Job Duties
- Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met
- create an environment where pets and pet parents feel welcomed, supported, and cared for
- lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets
- build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service
- attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center
- create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow
- lead by example - coaching in the moment, celebrating wins, and making work meaningful and fun
- own the business: drive sales growth, profitability, and operational excellence
- analyze financial and operational results, identify opportunities, and take decisive action to improve performance
- manage labor, payroll, and expenses to maximize productivity and results
- execute merchandising, inventory, and operational processes to brand and safety standards
- represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact
- develop a strong leadership bench and succession plan
- lead performance management, coaching, and accountability for all partners
- promote continuous learning, growth, and career development
- foster a culture of teamwork, inclusion, and shared ownership
- meet or exceed sales, profitability, and operational goals
- leverage Petco tools, programs, and insights to grow the business
- review and act on reporting, audits, and Pet Care Center visits
- ensure safe opening and closing procedures and adherence to security protocols
- maintain store appearance, cleanliness, and safety standards
- protect pets, partners, and merchandise through strong loss prevention and inventory controls
- complete required administrative, payroll, and inventory tasks accurately and on time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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