General Manager - Kerrville #31

Kerrville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,100.00 - $64,400.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

performance bonuses

Career development opportunities

Job Description

This position is with a leading Quick Service Restaurant (QSR) known for delivering exceptional dining experiences through quality food, sincere customer service, and operational excellence. The restaurant emphasizes a strong brand reputation by integrating PRIDE systems into daily operations and fostering an environment where both guests and employees thrive. With a commitment to operational guidelines set by the company owner and franchisor, this establishment has built a loyal customer base and aims to maintain its high standards in food quality, service, and cleanliness. The restaurant is not only a place for meals but also contributes actively to the local community through partnerships with schools and local chambers of commerce, enriching both sales and customer engagement.

The role of the Restaurant Manager is a critical leadership position responsible for overseeing the entire operation of the restaurant. This includes financial management, product quality, inventory control, personnel management, sales strategies, and marketing initiatives. The Manager ensures that the restaurant operates within established guidelines and consistently meets company standards for guest satisfaction and operational efficiency. A key aspect of the role is managing the restaurant's profitability by monitoring and controlling costs related to food, labor, and other controllable expenses, while fostering a positive workplace culture that promotes staff development and teamwork. The Restaurant Manager collaborates closely with the District Manager to achieve the location's business goals as outlined in the game plan.

In this role, you will be responsible for staffing, training, and continuously developing both assistant managers and hourly employees to ensure peak performance at every level. Your leadership will be essential in maintaining high standards of guest service and in handling guest complaints effectively and professionally, turning challenges into opportunities for customer satisfaction. The job requires dynamic multitasking in a fast-paced environment, with physical demands such as standing for long periods, working in various temperature conditions, and lifting up to 50 pounds. Your daily decisions and management style will directly influence the restaurant's success in meeting profitability targets and delivering outstanding guest experiences. For candidates passionate about restaurant leadership, this role offers a vibrant and rewarding career path with opportunities for professional growth and community involvement.

Job Requirements

Three to five years of restaurant management experience preferred
QSR experience strongly preferred
High school diploma or equivalent required
Proven track record in management of COGS and labor
Must have excellent customer service and employee relations skills
Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time
Must be able to work in and out of different temperature ranges
Must be able to stand for long periods of time
Must be able to lift up to 50 pounds
Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness

Job Qualifications

Three to five years of restaurant management experience preferred
QSR experience strongly preferred
High school diploma or equivalent required
Proven track record in management of COGS and labor
Must have excellent customer service and employee relations skills
Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness

Job Duties

Oversees and manages all areas of restaurant and makes final decisions on matters of importance
Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
Responsible for the development and achievement of the restaurant's game plan by working with their DM
Ensures guest service in all areas meets company standards
Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
Works with local chamber and schools to increase restaurant sales
Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes
Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses)
Performs other duties and responsibilities as requested by DM
Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan
Ensures the restaurant is in accordance with established company standards, policies and procedures
Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency