
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Retirement Plan
Vision Insurance
Job Description
Papa Johns is a leading international pizza delivery and takeout restaurant franchise known for its commitment to quality ingredients and excellent customer service. Established with a strong focus on delivering high-quality products, Papa Johns prides itself on creating a memorable dining experience for its customers. As a franchise operation, it offers numerous opportunities for personal and professional growth, all while being part of a globally recognized brand. The company culture fosters teamwork, leadership development, and a fun work environment designed to nurture valuable business skills alongside practical food industry experience.
The General Manager role at Papa Johns is a highly responsible position that encompasses all functions of a restaurant operation. This role is critical to maintaining the brand's promise of quality, customer satisfaction, and operational efficiency. The General Manager leads by example, overseeing daily activities, ensuring all federal, state, and local laws are followed, and implementing company policies consistently. Beyond just managing, the position requires an ethical approach to business, the ability to instill pride and accountability among team members, and the drive to improve restaurant operations continually to increase profitability. The General Manager is also tasked with recruiting and training staff members who are customer-focused and ensuring that the restaurant maintains high standards of cleanliness, safety, and equipment functionality.
This franchise-based position offers competitive compensation along with performance-based bonus pay and a range of employee benefits, including flexible working hours and food discounts. As the face of the restaurant operation, the General Manager must balance a passion for people with strong decision-making skills and business acumen. Opportunities for advancement are plentiful, with a significant majority of promotions coming from within the company, making this an excellent career path for motivated leaders seeking to grow within the food service industry. The role also emphasizes creating a positive workplace environment where teamwork, energy, and fun are continuously encouraged. Joining the Papa Johns family as a General Manager means becoming part of a supportive network where learning and advancement are key priorities, all while contributing to the success and reputation of a well-established franchise.
The General Manager role at Papa Johns is a highly responsible position that encompasses all functions of a restaurant operation. This role is critical to maintaining the brand's promise of quality, customer satisfaction, and operational efficiency. The General Manager leads by example, overseeing daily activities, ensuring all federal, state, and local laws are followed, and implementing company policies consistently. Beyond just managing, the position requires an ethical approach to business, the ability to instill pride and accountability among team members, and the drive to improve restaurant operations continually to increase profitability. The General Manager is also tasked with recruiting and training staff members who are customer-focused and ensuring that the restaurant maintains high standards of cleanliness, safety, and equipment functionality.
This franchise-based position offers competitive compensation along with performance-based bonus pay and a range of employee benefits, including flexible working hours and food discounts. As the face of the restaurant operation, the General Manager must balance a passion for people with strong decision-making skills and business acumen. Opportunities for advancement are plentiful, with a significant majority of promotions coming from within the company, making this an excellent career path for motivated leaders seeking to grow within the food service industry. The role also emphasizes creating a positive workplace environment where teamwork, energy, and fun are continuously encouraged. Joining the Papa Johns family as a General Manager means becoming part of a supportive network where learning and advancement are key priorities, all while contributing to the success and reputation of a well-established franchise.
Job Requirements
- High school diploma or equivalent
- Previous experience in a management role in the food service or retail industry
- Ability to work flexible hours, including weekends and holidays
- Strong organizational skills
- Ability to lead and motivate a team
- Knowledge of applicable laws and regulations
- Commitment to ethical business practices
Job Qualifications
- Experience in restaurant management or similar role
- Strong leadership skills
- Excellent decision-making abilities
- Ability to instill pride and accountability in team members
- Effective communication skills
- Customer service orientation
- Knowledge of health and safety regulations
- Basic financial management skills
Job Duties
- Manage operations
- Perform all company policies, procedures, programs, and systems
- Follow all federal, state, and local laws
- Use ethical business practices
- Build a system of quality with team members
- Respond to all customer concerns and issues
- Request customer and team member feedback
- Improve restaurant operations
- Build brand loyalty
- Recruit customer-focused team members
- Maintain adequate staffing levels according to projected sales
- Train team members to exceed customer expectations
- Build an atmosphere of teamwork, energy, and fun
- Manage profit goals
- Ensure food, labor and other controllable costs stay within budget
- Correct deviations by using the PROFIT System
- Manage the company’s assets by keeping the restaurant clean
- Equip restaurant and maintain all equipment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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