General Manager (Jamba Fountains - Maple Grove, MN)

Maple Grove, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $55,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401k

Employee Discounts

Training and Development

performance bonuses

Job Description

Fresh Dining Concepts is a leading franchise operator of popular food service brands including Auntie Anne's, Cinnabon, Carvel Ice Cream, and Jamba. As the largest franchisee of GoTo Foods™, Fresh Dining Concepts operates numerous locations throughout the United States, focusing on delivering exceptional guest experiences, maintaining brand integrity, and achieving operational excellence. The company is committed to high standards across all aspects of its business, from quality products and customer service to employee engagement and financial performance. With a focus on growth and innovation, Fresh Dining Concepts provides an exciting opportunity for individuals interested in advancing their careers within the restaurant and hospitality sector.

The role of General Manager at Fresh Dining Concepts is pivotal. This position carries comprehensive responsibility for the overall operation and success of assigned restaurant locations. General Managers oversee the financial performance, manage staffing and teams typically ranging from 10 to 40 members depending on the brand and location, and ensure adherence to brand standards and company policies. This leadership role requires someone who can inspire and guide their teams, foster a positive and high-performing work environment, and deliver outstanding customer service aligned with company values. Managers represent the brand's core leadership characteristics including integrity, trust, ethics, customer focus, and action orientation. They play a key role in recruiting and retaining team members, developing staff skills through training and coaching, and driving operational improvements focused on quality and efficiency.

General Managers collaborate with various stakeholders including employees, business partners, and local communities to cultivate strong relationships and enhance the brand presence. They take ownership of operational processes such as scheduling, labor compliance, performance review, conflict resolution, and talent pipeline development. Through strategic planning and effective people management, they ensure the achievement of business goals and continuous improvement. This role requires a high level of adaptability as leaders must navigate dynamic business needs and support their teams through changes while maintaining a clear and motivating vision. Strong communication skills are essential for building an inclusive and respectful workplace culture, conducting meetings, and preparing professional communications.

Job Requirements

Must be 18 years of age or older
High school diploma or GED required
Minimum 2 years of successful management experience
Ability to work flexible schedules including nights weekends and holidays
Ability to lift 50+ pounds
Prolonged standing walking bending squatting and repetitive hand/arm motions
Ability to work in a fast-paced high-volume environment
Reliable transportation
ServSafe Certification required must obtain within 30 days if not current
Food Handler Permit as required by local regulations
Compliance with all local health department requirements
Ability to effectively communicate safety and operational information in English
Ability to evaluate products by taste color and smell

Job Qualifications

High school diploma or GED required
BA/BS in business or related field preferred
Minimum 2 years of successful management experience
Experience coaching and developing teams in a retail restaurant or hospitality environment
Direct P&L responsibility experience preferred
Ability to work flexible schedules including nights weekends and holidays
Experience supervising hourly supervisory and management staff
Background or interest in nutrition and wellness a plus especially for Jamba
Strong interpersonal leadership and financial management skills
Proven analytical problem-solving organization and planning abilities
Sound judgment professionalism optimism and initiative
Proficiency with computers and common software applications including Microsoft Office and email
Ability to communicate effectively in English both verbal and written

Job Duties

Recruit interview hire and retain team members who meet brand and company standards
Ensure appropriate staffing levels to support business fluctuations and peak periods
Train team members on product knowledge service standards policies procedures and sales techniques
Conduct ongoing individual and group training
Coach counsel and discipline team members as needed
Build and maintain internal talent pipelines to support growth
Analyze store performance and business practices to identify improvement opportunities
Ensure accurate scheduling and timekeeping audit labor records for compliance
Communicate job expectations performance goals and brand standards
Effectively marshal people resources and timelines to meet operational requirements
Plan monitor and evaluate team performance
Complete performance reviews and recommend promotions and merit increases
Promptly and objectively resolve team member issues and conflicts
Address underperformance consistently and appropriately
Foster a positive high-performing store culture rooted in fun integrity belief excellence and results
Conduct monthly one-on-one meetings and quarterly team meetings
Lead by example to inspire pride in the brand and the business