General Manager II

HMSHost is a renowned global hospitality company dedicated to delivering exceptional service and hospitality experiences. Known for its extensive presence in the travel and food service industry, HMSHost operates across numerous locations offering travelers access to high-quality dining and retail experiences. The company stands out by fostering a culture centered on engagement, appreciation, and inclusivity, making it a vibrant workplace for its associates. Committed to supporting career growth, HMSHost provides robust training programs, competitive wages, and comprehensive benefits to empower its workforce to succeed and thrive in their roles.

The General Manager II (GMII) position at HMSHost is a pivotal leadership role responsible for overseeing complex Quick Service Restaurant (QSR) or Casual Dining establishments, or a small cluster of such locations, typically generating annual sales exceeding $4 million. This role demands a highly skilled leader who ensures that restaurants are impeccably maintained, optimally staffed, and operated with a sharp focus on operational excellence and financial performance. The GMII holds broad authority to make strategic leadership decisions that influence the overall success of the restaurant, guiding teams to consistently achieve and exceed business goals.

In this capacity, the General Manager II manages critical operational aspects such as staff deployment, financial oversight including profit and loss management, and maintaining high standards of product availability and equipment functionality. They lead recruitment, hiring, training, and employee development initiatives to cultivate a motivated and high-performing team. Moreover, the GMII champions HMSHost's diversity and inclusion philosophy, ensuring these values are integrated throughout the restaurant environment.

Key to the role is the ability to interpret and act upon financial and operational data, guiding staff assignments and resource allocation to meet and surpass set objectives. The GMII actively participates in brand marketing programs, safety and health compliance, and customer service excellence. This role also entails responsibilities for maintaining compliance with all relevant laws, standards, and corporate policies, including supervising responses to audits and managing safety protocols, especially in response to evolving health guidelines like COVID-19.

The General Manager II role requires a dynamic leader who combines operational expertise with strong interpersonal skills. The position reports directly to the Director of Operations or an equivalent area leader and operates on a varied schedule, including early mornings, busy dayparts, and closing shifts. This role offers a competitive salary range from $75,346 to $88,642 per year, accompanied by a comprehensive benefits package that emphasizes health, wellness, financial security, and personal development.

HMSHost’s commitment to its people is reflected in the extensive benefits it provides, including health, dental, and vision insurance, generous paid time off policies, holiday pay, meal and transportation benefits, a 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, an employee assistance program, and numerous opportunities for career growth and advancement. In addition, the company fosters an inclusive environment, ensuring equal employment opportunities and promoting a healthy workplace culture where every employee can feel valued and supported.

If you are an energetic, service-focused leader who thrives in a fast-paced environment and enjoys developing teams that deliver outstanding results, the General Manager II position at HMSHost offers an exciting career opportunity with a global leader in hospitality. Join HMSHost and contribute to making each traveler’s journey memorable while advancing your own career in a supportive and rewarding environment.