General Manager II

San Jose, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,054.00 - $88,299.00

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday pay

meal benefits

transportation benefits

401(k) retirement plan

Company paid life insurance

Tuition Reimbursement

Employee assistance program

training and career growth opportunities

Referral program

Job Description

HMSHost is a global hospitality company known for its dedication to exceptional service and operational excellence in the food and beverage industry. Specializing in providing quality dining experiences in high-traffic environments such as airports and travel centers, HMSHost combines extensive resources, comprehensive training programs, and varied advancement opportunities to empower employees to achieve their career aspirations. The company has cultivated a vibrant culture of engagement that emphasizes appreciation, caring, inclusiveness, and personal growth — all foundational to creating an ideal workplace where associates thrive and customers receive stellar service. HMSHost values managers who act as coaches, demonstrating passion for hospitality, adaptability to dynamic and fast-paced settings, and the ability to lead with integrity and positivity. The manager-coach philosophy not only fosters high-performance teams but also amplifies collaborative collaboration to ensure all employees feel valued and supported. This, combined with competitive wages, robust benefits, and recognition initiatives, underscores HMSHost's commitment to employee success and satisfaction.

The role of General Manager II at HMSHost is a leadership position responsible for managing one or a small cluster of quick-service restaurants (QSRs) or points-of-sale with an annual sales volume typically up to $5 million. The General Manager is entrusted with overseeing all aspects of restaurant operations, encompassing staff management, financial control, and quality assurance, to drive profitability while maintaining high operational standards. Working under minimal supervision, the General Manager exercises broad judgment in decision-making to foster an engaged and motivated team culture. Key responsibilities include managing shift schedules, hiring and developing staff, ensuring cleanliness and operational readiness, and navigating supplier relationships to maintain inventory levels. The position requires a strong focus on employee engagement, adhering to company policies on diversity and inclusion, and championing health and safety standards in compliance with relevant regulations. The General Manager is also expected to leverage technology tools for operational reporting and efficiency, participate in audit processes, and creatively implement strategies to boost revenue. The role demands variable scheduling to cover diverse operating hours, ensuring effective supervision during opening, peak, and closing shifts. HMSHost offers this position an annual salary range of $75,054 to $88,299, complemented by a comprehensive benefits package. Overall, the General Manager II role is a vital contributor to HMSHost's commitment to delivering exceptional guest experiences and achieving continuous operational success.

Job Requirements

Manage QSR, casual dine, full service or similar restaurant types with P&L responsibility
Minimum three years of restaurant P&L management experience
Five to seven years overall restaurant experience
Food service management or culinary education may substitute for some experience
Ability to lead, delegate and resolve issues effectively
Familiarity with HMSHost policies and standards or ability to learn
Strong reading, comprehension and communication skills
Knowledge and compliance with federal, state and local safety and health standards
Ability to stand and walk for up to 80 percent of work time
Comfortable using a computer and data entry
Adherence to company health, safety and CAL-OSHA regulations
Willingness to work varied and rotating schedules including openings and closings

Job Qualifications

Documented skills managing QSR, Casual Dine, Full Service or similar restaurants including P&L responsibility
Minimum three years restaurant P&L management experience
Five to seven years overall restaurant experience
Graduation from Food Service Management or Culinary program may substitute for some experience
Demonstrated team management, delegation and issue resolution skills
Knowledge of HMSHost policies, products, service, quality and operations or ability to learn quickly
Ability to speak, read and comprehend instructions, short correspondence and policies
Ability to understand menus and brand standards
Strong communication skills to interact with individuals and customers
In-depth knowledge of federal, state and local sanitary, safety and health standards including HACCP

Job Duties

Ensure all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening, hold Shift Managers accountable for executing all closing and opening checklists and requirements
Understand, adopt, and consistently demonstrate defined manager behaviors to create an environment where employee engagement thrives
Deploy staff and resources to maximize profitability within the restaurant and accept P&L responsibility
Assign work tasks and activities, prepare schedules, and ensure that all shifts are covered
Provide restaurant staff with consistent support, coaching and encouragement to achieve business goals
Interview job candidates, make hiring, termination, advancement, promotion or status change decisions for associates
Promote HMSHost/Avolta as an employer of choice within the local community
Ensure company diversity and inclusion philosophy is actively executed
Manage onboarding and offboarding processes including compliance with badging, orientation, OJT and training procedures
Analyze financial and operational data to monitor progress toward unit goals and assign associates accordingly
Recognize staff contributions and performance
Accept and champion all Employee Engagement behaviors
Maintain current contact information for all associates
Ensure daily orders are prepared and stock levels maintained
Oversee receiving goods, invoice processing and vendor communications
Maintain proficiency in management information systems (MIV, Crunch Time, Kronos, etc.)
Monitor and maintain restaurant equipment and schedule necessary repairs
Participate in response to NSF and other audits
Minimize waste and participate in food donation programs
Assess skill levels of associates and coordinate training and education
Inspire employees to adopt new company technologies
Maintain knowledge of brand standards, CBAs, lease agreements and labor relations
Develop and implement creative revenue strategies
Manage day-to-day activities of associates within assigned restaurants or points-of-sale
Resolve customer and associate issues using judgment and discretion
Provide feedback reflecting progress against individual and business goals
Implement marketing programs and comply with promotional activities
Work varied and rotating schedules including opening, busy dayparts, and closing shifts
Ensure compliance with Health and Safety activities and CAL-OSHA regulations
Perform all other duties as assigned