General Manager II

HMSHost is a global hospitality company renowned for its commitment to exceptional service and operational excellence in the food and beverage industry, particularly within airports and travel venues. With a strong focus on cultivating a culture of engagement and inclusion, HMSHost invests heavily in its employees through comprehensive training programs, competitive wages, and a supportive work environment designed to foster growth and career advancement. Recognized for its expansive network and diverse brand portfolio, the company offers a dynamic workplace where employees are encouraged to bring their best selves to work, contributing to memorable travel experiences for millions of customers every day.

The role of General Manager II (GMII) at HMSHost is a pivotal leadership position responsible for overseeing a complex quick-service restaurant (QSR), casual dining restaurant, or a small cluster of restaurants generating annual sales typically exceeding $4 million. This position demands a balance between maintaining high operational standards and driving financial success, with the GMII exercising broad discretion and sound judgment to lead teams effectively and ensure the overall success of the restaurant operation.

As a GMII, individuals are entrusted with ensuring the restaurant is clean, properly staffed, and open for business while consistently meeting operational benchmarks. The role involves managing daily restaurant functions such as opening and closing procedures, staff scheduling, resource deployment, inventory control, and vendor relations. A key aspect includes fostering a positive workplace culture by promoting employee engagement, adherence to company policies, and encouraging professional development among the team.

The GMII also plays a critical role in brand compliance by overseeing the implementation of brand standards, protocols, and training guides, ensuring all associates are proficient and motivated to deliver exemplary customer service. Integral to the position is financial stewardship, including profit and loss management, expense control, and revenue maximization strategies tailored to the local market and customer base.

To thrive as a GMII, the candidate must demonstrate a robust background in restaurant management, typically with 3 years of P&L responsibility experience and 5-7 years in restaurant operations. Educational qualifications such as a Food Service Management or Culinary program can complement practical experience. Strong leadership, communication, and problem-solving skills are essential to manage diverse teams and operational complexities effectively.

The position reports typically to a Director of Operations or a cluster or area leader and requires flexibility in working varied shifts to support the business during peak and off-peak hours. HMSHost emphasizes equal employment opportunity and promotes diversity in its workforce, ensuring a respectful and inclusive environment for all employees.

The General Manager II role offers an exciting opportunity to work within a leading company in the hospitality sector where passion for service, leadership excellence, and continuous growth are valued and rewarded. Employees benefit from a collaborative culture that emphasizes appreciation, recognition, and the chance to make a meaningful impact in a fast-paced and customer-focused setting.