General Manager I

Lynn, MA, USA|

Job Overview

Compensation

Salary

Range $96,000.00 - $110,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Parental leave

Disability Coverage

Job Description

Aramark is a global leader in providing food services, facilities management, and uniform services to clients across multiple sectors. Operating in 15 countries, Aramark serves millions of customers every day, committed to making a positive impact on communities, partners, employees, and the environment. The company values equal employment opportunity and inclusivity, ensuring a respectful and supportive workplace for all employees regardless of race, color, religion, national origin, gender, sexual orientation, disability, or other legally protected characteristics.

The General Manager role at Aramark is a pivotal leadership position that involves overseeing multiple contracted services for clients generating between $2 million and $15 million or more in revenue. These services may include food service, facility support, custodial services, retail, lodging, transportation, and additional operational areas depending on the client. The role requires an experienced operations manager who can effectively lead teams, build strong client relationships, and drive excellent service outcomes.

This position comes with a competitive salary range of $96,000 to $110,000 and offers comprehensive benefits such as medical, dental, vision, retirement plans including 401(k), paid time off, parental leave, and disability coverage, with specifics varying by location and eligibility.

As a General Manager, you will be responsible for planning, managing, and guiding operational services to meet both financial and client objectives. This includes working closely with the management team to assess operations regularly, develop improvement plans, and implement strategies that enhance employee and customer satisfaction. You will lead a team capable of executing organizational goals while maintaining compliance with local, state, and federal regulations.

Financial acumen is essential in this role, as you will partner with finance teams to manage budgets, optimize financial performance, and improve operational productivity. The General Manager must also uphold Aramark’s commitment to safety standards and ethical business practices.

The company culture at Aramark encourages continuous learning, adaptability, and innovation, recognizing that job duties might evolve to meet business needs. This dynamic environment offers opportunities for professional growth and impact across multiple service lines.

Job Requirements

Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management preferred
experience in service industry, contract services, or hospitality environment required
proven leadership skills managing through other managers
financial management experience including budget creation and analysis
strong client relationship and communication skills
knowledge of local, state, and federal regulatory compliance
ability to read and interpret contracts and leverage them for operational improvements

Job Qualifications

Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
ability to focus on client and customer services, entrepreneurship and building and growing a strong business
savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
meaningful experience in service industry, contract services, or hospitality environment
proven ability leading through other managers
experience in creating and managing a department budget, financial controls and analysis
experience crafting product sales strategies and implementing operational programs and initiatives

Job Duties

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
builds, develops, and leads a management team and staff capable of carrying out organizational objectives
recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
in partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times