General Manager I

HMSHost is a renowned global hospitality company passionate about delivering exceptional service. With a network of operations primarily focused in travel venues like airports, motorways, and other transit hubs, HMSHost offers extensive opportunities for career development through its sizeable resources, comprehensive training programs, and a dynamic work culture. The company prides itself on fostering an environment of engagement, appreciation, and inclusivity where employees are encouraged to grow both personally and professionally. HMSHost strongly believes in nurturing its workforce by promoting a culture of caring, offering competitive wages, robust benefits, and recognizing a job well done.

The role of General Manager I (GM) at HMSHost is a pivotal leadership position responsible for managing a quick service restaurant (QSR) or a small cluster of closely located restaurant points of sale with sales typically up to $5 million annually. This is a full-time, exempt position that requires a proven track record of restaurant management success and financial accountability, including profit and loss (P&L) responsibility. The General Manager ensures that the restaurant operates efficiently, remains clean, is appropriately staffed, and meets high operational and financial standards. This leadership role involves a wide range of management duties including staffing, financial oversight, operational excellence, compliance with health and safety regulations, and driving revenue growth.

As the face of the restaurant, the General Manager uses sound judgment and discretion to make effective leadership decisions that directly impact the establishment's overall success. The GM will be responsible for coaching and developing a diverse team, managing work schedules, executing opening and closing procedures, and ensuring that all members of the team understand the importance of each responsibility. They also handle onboarding and offboarding processes, ensuring compliance with company training protocols and badging requirements.

In addition, the General Manager monitors inventory levels, manages vendor relationships, supervises equipment maintenance, and participates in audits. They apply strategic initiatives to increase sales and promote a positive work environment adhering to brand standards, landlord lease agreements, and labor relations. The position also requires the ability to handle customer and employee concerns, implement marketing programs, and maintain a strong safety culture in accordance with all applicable federal, state, and local health and safety standards.

HMSHost emphasizes managerial coaching that balances fun with accountability. This role is perfect for a passionate, adaptable, team-oriented leader who thrives in fast-paced environments and is dedicated to empowering their team and delivering outstanding customer service. With a competitive salary of around $60,000 per year, this position also offers excellent benefits including health, dental, vision insurance, paid time off, holiday pay, 401(k) plan with company match, tuition reimbursement, life insurance, employee assistance programs, and various career growth opportunities. Those interested in a challenging yet rewarding career path with HMSHost can expect an environment that supports continuous learning, professional development, and personal fulfillment.