General Manager I

HMSHost is a leading global hospitality company dedicated to delivering exceptional service and creating memorable experiences for travelers across the world. With a rich legacy in managing food and beverage operations primarily within airports, highway travel plazas, and landmark destinations, HMSHost has built a reputation rooted in quality, innovation, and engagement. The company offers its associates a supportive culture where personal and professional growth are prioritized, bolstered with a comprehensive package of benefits, training, and advancement opportunities. HMSHost prides itself on fostering an inclusive work environment that promotes appreciation, diversity, and a shared passion for service excellence. The organization’s focus on employee well-being, competitive wages, and recognition ensures that every team member feels motivated and valued in their workplace. HMSHost managers are not just supervisors but coach-leaders who inspire their teams to perform their best while enjoying their daily work experience. They emphasize integrity, engagement, and a customer-centric approach that aligns closely with the company’s mission to make every traveler’s journey a great one. HMSHost cultivates leadership that is adaptive, open-minded, and committed to the success of associates, guests, and business partners alike.

The General Manager I (GM) position at HMSHost offers a dynamic leadership opportunity designed for individuals ready to take charge of quick-service restaurant (QSR) operations or small clusters of restaurants with sales generally up to $5 million annually. This role holds overall accountability for ensuring restaurant cleanliness, staffing, operational efficiency, and financial performance to high company standards. The GM exercises broad discretion and sound judgment to drive business success, oversee team development, and maintain a vibrant and profitable work environment. Reporting typically to the Director of Operations or senior area leaders, the General Manager works a flexible schedule covering various operating hours including opening, peak, and closing shifts to directly observe and influence daily operational excellence.

Key responsibilities include managing staff deployment, setting work schedules, conducting interviews and hiring decisions, onboarding and offboarding associates in compliance with company policies, and maintaining adherence to diversity and inclusion principles. The GM leads by example in staff motivation, coaching, and recognition to meet and exceed business goals. They ensure the availability of products and the proper functioning of restaurant equipment, oversee vendor relations, inventory control, and participate in audits and food donation programs to minimize waste. This position also demands a strong grasp of brand standards, lease agreements, marketing initiatives, health and safety regulations, and compliance with all applicable laws.

Prospective candidates should bring at least three years of P&L management experience in environments of similar scope complemented by an overall 5-7 years' experience in restaurant operations. Educational background in food service management or culinary arts can substitute part of the experience requirement. The role requires excellent communication skills, the ability to manage multiple priorities, and a commitment to fostering an engaged, inclusive, and high-performing team culture.

The annual salary range for this position is $49,201 to $56,229, reflecting the substantial responsibility and impact of the role. HMSHost offers a broad benefits package including health, dental, and vision insurance, paid time off, holiday pay, meal and transportation benefits, 401(k) with company match, life insurance, tuition reimbursement, employee assistance programs, training, career advancement opportunities, and referral bonuses. These benefits underscore the company's commitment to employee welfare and professional development.

Joining HMSHost as a General Manager I means becoming part of a global hospitality leader that values positive energy, passion for service, teamwork, continuous learning, and fun. This role offers a compelling career path that blends operational leadership with genuine people development, all within an environment dedicated to delivering top-tier hospitality experiences worldwide.