Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Aramark is a global leader in food, facilities, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted in a commitment to service and united by a clear purpose, Aramark focuses on making a positive impact for its employees, partners, communities, and the environment. The company thrives on fostering professional growth while creating a diverse and inclusive workplace where individuals can develop their talents and pursue their passions. Aramark holds a strong mission to provide equal employment opportunity and to uphold a workplace free from discrimination based on race, color, religion, national origin, age, sex, gender identity, disability, or other protected characteristics, ensuring a respectful and supportive environment for all employees.
The General Manager role at Aramark is a critical leadership position responsible for planning, managing, and guiding multiple contracted services for clients generating between $2 million to over $15 million in revenue. These services may vary depending on client needs and can include food service, facility support, custodial services, retail, lodging, transportation, and more. A successful General Manager not only manages daily operations but also builds positive relationships with clients and communities to ensure excellent service delivery.
This role involves hands-on operational management, financial oversight, and team leadership to achieve client objectives and meet both operating and financial goals. The General Manager must demonstrate deep knowledge of the client’s business and be adept at developing operational plans that optimize service. They lead a management team and staff toward organizational objectives, focusing on safety standards and adherence to both contractual and company policies. Working in partnership with finance teams, they manage budgets and design strategies to improve financial performance and operational productivity.
Beyond simply managing services, the General Manager is instrumental in continuously assessing operations, identifying opportunities for service improvement and growth, and driving both employee and customer satisfaction. They ensure compliance with all relevant local, state, and federal regulations and maintain necessary records and reports for audits and reviews. At Aramark, the General Manager role is dynamic, and job duties may evolve to meet changing client or company needs.
Overall, this leadership position offers a challenging yet rewarding opportunity to influence large-scale operations and contribute meaningfully to the success of both Aramark and its diverse clients. With a focus on operational excellence, financial acumen, and team development, the General Manager plays a pivotal role in reinforcing Aramark’s reputation for high standards in service and business conduct.
The General Manager role at Aramark is a critical leadership position responsible for planning, managing, and guiding multiple contracted services for clients generating between $2 million to over $15 million in revenue. These services may vary depending on client needs and can include food service, facility support, custodial services, retail, lodging, transportation, and more. A successful General Manager not only manages daily operations but also builds positive relationships with clients and communities to ensure excellent service delivery.
This role involves hands-on operational management, financial oversight, and team leadership to achieve client objectives and meet both operating and financial goals. The General Manager must demonstrate deep knowledge of the client’s business and be adept at developing operational plans that optimize service. They lead a management team and staff toward organizational objectives, focusing on safety standards and adherence to both contractual and company policies. Working in partnership with finance teams, they manage budgets and design strategies to improve financial performance and operational productivity.
Beyond simply managing services, the General Manager is instrumental in continuously assessing operations, identifying opportunities for service improvement and growth, and driving both employee and customer satisfaction. They ensure compliance with all relevant local, state, and federal regulations and maintain necessary records and reports for audits and reviews. At Aramark, the General Manager role is dynamic, and job duties may evolve to meet changing client or company needs.
Overall, this leadership position offers a challenging yet rewarding opportunity to influence large-scale operations and contribute meaningfully to the success of both Aramark and its diverse clients. With a focus on operational excellence, financial acumen, and team development, the General Manager plays a pivotal role in reinforcing Aramark’s reputation for high standards in service and business conduct.
Job Requirements
- Bachelor's degree preferred
- experience in service industry contract or hospitality management
- proven leadership skills managing multiple teams
- ability to manage large operating budgets
- knowledge of contractual obligations and compliance
- excellent communication and interpersonal skills
- ability to develop and implement operational improvement plans
- physical ability to perform job duties including lifting bending pushing pulling and extended walking and standing
- willingness to wear uniforms and use personal protective equipment PPE
Job Qualifications
- Bachelor's degree level education highly preferred in an area of food service hospitality facilities or business management
- the ability to focus on client and customer services entrepreneurship and building and growing a strong business is essential to success in this role
- savvy interpersonal skills to communicate effectively with clients senior management and aramark support staff
- comfortable reading understanding and implementing contractual requirements including identifying opportunities within contract terms and conditions to address operational issues
- meaningful experience in service industry contract services or hospitality environment
- proven ability leading through other managers
- experience in creating and managing a department budget financial controls and analysis
- experience crafting product sales strategies and implementing operational programs and initiatives
Job Duties
- Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
- manages the client and community relationships at the location continually assessing operations and developing plans to provide optimal service and drive employee and customer satisfaction
- builds develops and leads a management team and staff capable of carrying out organizational objectives
- recommends methods resources and implementation for service improvement and growth based on understanding of operational needs capabilities and contractual obligations
- in partnership with finance manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
- manages compliance with all local state and federal regulations and codes and maintains all associated records and reports
- ensures compliance with aramarks standards of operation including safety standards and aramarks business conduct policy at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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