General Manager I

HMSHost is a premier global hospitality company renowned for delivering exceptional service in dynamic environments such as airports, travel plazas, and other transportation hubs. With a vast network of restaurants and retail locations worldwide, HMSHost offers unparalleled opportunities for career advancement, training, and development. The company prides itself on fostering a culture of engagement, appreciation, and inclusion where associates are empowered to be their best selves and contribute meaningfully to the organization’s success. HMSHost is committed to providing competitive wages, robust benefits, and recognition programs to ensure every employee feels valued and motivated to excel. As a leader in hospitality, HMSHost continuously invests in its people and technology to enhance the guest experience and drive operational excellence.

The role of General Manager I (GM) at HMSHost is a vital leadership position responsible for managing a quick-service restaurant (QSR) or a small cluster of restaurants with sales typically up to $5 million. This position plays a pivotal role in ensuring that the restaurant is maintained to high standards of cleanliness, is well staffed, operationally efficient, and financially successful. The General Manager exercises broad discretion in leadership decisions, influencing the overall performance and guest satisfaction of the unit. This role is exempt under both the Administrative and Executive exemptions of the Fair Labor Standards Act, reflecting its level of responsibility and leadership requirements.

General Managers at HMSHost take full ownership of their restaurant's operational and financial success by overseeing staff deployment, training, and motivation to foster a positive and productive work environment. The role includes managing daily restaurant activities such as opening and closing procedures, inventory control, equipment maintenance, compliance with health and safety regulations, and ensuring exceptional standards of product availability and brand adherence. General Managers use management information systems to monitor progress towards goals and implement creative strategies to increase revenue and guest satisfaction.

Additional responsibilities include maintaining compliance with local, state, and federal laws regarding sanitation and occupational safety, conducting hiring and termination decisions, and promoting diversity and inclusiveness in hiring practices. The General Manager also acts as a coach and mentor to the management and restaurant team, providing feedback, motivation, and professional development opportunities. The position requires a flexible schedule covering a variety of shifts, including peak business hours, to ensure direct oversight of operations.

HMSHost offers its General Managers a comprehensive benefits package, including health, dental, and vision insurance, generous paid time off, holiday pay, meal and transportation benefits, and a 401(k) retirement plan with company match. The company also provides life insurance, tuition reimbursement, employee assistance programs, and opportunities for training and career growth. The environment is one of continuous learning and advancement, supported by a culture that values open communication, teamwork, and a shared commitment to delivering outstanding service to travelers.

Joining HMSHost as a General Manager means becoming part of a company that values leadership, operational excellence, and a proactive approach to employee engagement. It is an ideal opportunity for experienced restaurant professionals who thrive in fast-paced, customer-focused environments and are passionate about building successful teams and driving business results. HMSHost is an equal opportunity employer dedicated to diversity, equity, and inclusion, offering a drug-free workplace and fostering a respectful and supportive work environment for all associates.