General Manager, Hope Lodge

The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Established with a mission to save lives, celebrate lives, and lead the fight for a world without cancer, the society leverages the power of more than 1.3 million volunteers alongside its committed employees to drive meaningful change in communities across the United States. This esteemed organization is known for its comprehensive approach, which includes research support, patient services, prevention efforts, and advocacy. It is deeply committed to fostering a diverse and inclusive workplace culture that reflects the varied communities it serves.

Located in Boston, Massachusetts, the American Cancer Society is currently seeking a dedicated Full-Time Hope Lodge General Manager to join its passionate team. This leadership role is vital in providing operational and strategic oversight to the Hope Lodge—a unique facility offering free, temporary lodging and support to cancer patients and their caregivers who must travel for treatment. The General Manager will spearhead efforts to optimize guest experience by ensuring exceptional hospitality, support services, and accommodations that align with the organization’s core mission.

The Hope Lodge General Manager’s position demands a dynamic leader capable of inspiring and managing a high-performing team, cultivating partnerships with health systems, donors, and volunteers, and ensuring adherence to organizational standards. With a strategic mindset and operational expertise, the incumbent will drive the implementation of key initiatives such as ACS EMPOWER to streamline lodge operations and enhance overall effectiveness. The role measures success through guest satisfaction, occupancy growth, operational proficiency, and prudent financial stewardship.

The General Manager is responsible for overseeing all facets of lodge operations, including guest services, facility maintenance, compliance, budget management, and financial monitoring. The ability to lead with compassion and resilience is critical, as the role involves supporting guests navigating health challenges and fostering a culture of service excellence and accountability among staff.

This position offers an enriching career opportunity for professionals with 3-5 years of experience in nonprofit management, healthcare administration, or hospitality management. Candidates with proven leadership capabilities in similar settings and strong skills in communication, organization, budgeting, and team development will find this role especially rewarding. Additionally, proficiency with Microsoft Office Suite and hotel management systems is valued.

The American Cancer Society supports its employees with a comprehensive benefits package, including generous paid time off, medical and dental coverage, retirement plans, wellness programs, and ongoing professional development. Occasional travel and physical demands such as walking and lifting may be required. The organization proudly maintains a policy of equal employment opportunity and encourages applications from diverse backgrounds. Joining this team means contributing to a profound cause with a community of dedicated individuals committed to making a tangible difference in the fight against cancer.