General Manager - Homestead

We are part of a vibrant and expanding restaurant brand known affectionately as The Pollo Nation, a name synonymous with quality food and exceptional service in the quick-service dining sector. This company thrives on its lively culture and commitment to both its guests and its employees, continuously striving to elevate the dining experience through a combination of culinary excellence and staff development programs. As an equal opportunity employer, the organization emphasizes creating an inclusive and diverse workplace where every team member is respected and valued, fostering a high level of employee engagement and satisfaction within a temperature-controlled restaurant environment featuring low to moderate noise levels.

The Manager in Training (MIT) position is a dynamic leadership development role crafted to prepare individuals for future managerial responsibilities within the restaurant operations hierarchy. This role offers comprehensive, hands-on experience covering all critical aspects of running a restaurant, including food safety, guest service, labor management, team leadership, and operational excellence. As part of the MIT program, candidates will engage extensively with the Training General Manager, Field Training Manager, and the broader leadership team, receiving mentorship and exposure to best practices that guide daily restaurant management.

This position requires overseeing daily restaurant operations to maintain food quality, safety standards, and cleanliness while ensuring consistent and high-quality guest service. You will be responsible for fostering a productive, engaging, and accountable team culture, coaching both hourly team members and managers to meet and exceed service expectations. Leading a team of more than 25 employees, the MIT will conduct daily pre-shift meetings to align the team on goals, service standards, and operational updates fostering communication and teamwork.

In addition to operational duties, you will participate in workforce scheduling, inventory management, ordering processes, payroll handling, and financial reconciliation, supporting the achievement of key performance targets such as sales, labor costs, transaction volumes, and EBITDA. A key part of the role involves hiring, onboarding, training, and developing future restaurant leaders and team members, enabling continuous growth and operational sustainability.

Safety and compliance are paramount in the MIT role, requiring diligent oversight of incident reporting, adherence to safety protocols, and the maintenance of a safe and inclusive work environment. The position also supports initiatives designed to enhance guest experience, improve customer satisfaction scores, and positively impact social review ratings. Flexibility, adaptability, and the ability to make sound decisions under pressure in a fast-paced and evolving environment are essential characteristics for success in this role.

Candidates are expected to hold a high school diploma or GED and bring 3 to 5 years of industry experience, including at least 2 years in a supervisory or leadership capacity. Certification in ServSafe is mandatory, alongside proficiency in technology platforms such as HRIS systems, Outlook, and other internal tools. Strong communication skills, both verbal and written in English, and demonstrated leadership and team development abilities are crucial.

This program is designed to empower ambitious individuals to advance their careers in restaurant management, providing the necessary skills and experiences to excel in leadership roles. The MIT program represents a solid investment in your professional growth with clear pathways to success and recognition within the organization. Join The Pollo Nation and become part of a winning team dedicated to operational excellence, guest satisfaction, and team empowerment.