General Manager- Home2 Suites South Austin ($80K - $90K)

Austin, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $80,000.00 - $90,000.00
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Work Schedule

Rotating Shifts
Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid vacation
Paid holidays
Paid Personal Days
discounted hotel stays
Career Development
Advancement opportunities

Job Description

Our client is a well-established hospitality company operating a premier hotel recognized for excellence in guest services, quality accommodations, and exceptional amenities. The company has built a strong reputation in the industry by consistently providing memorable experiences for guests while maintaining high standards of operational efficiency. The hotel is a dynamic environment that combines luxury with comfort, serving a diverse clientele through its various outlets including food and beverage services, event hosting, and lodging. This company values innovation, professionalism, and a culture that puts people first, making it an ideal workplace for leaders who are passionate about hospitality.

The General Manager role is a pivotal leadership position responsible for overseeing the full operations of the hotel and all associated outlets. This includes departments like hotel operations, food and beverage services, sales, engineering, human resources, and accounting. The General Manager ensures all company standards are met or exceeded and drives key performance indicators identified by the management company to optimize guest satisfaction and business outcomes. This role calls for a strategic thinker and a proactive leader who can foster a culture of exceptional service, inspire employees, and drive financial success.

The General Manager will lead a team of dedicated professionals, guiding the Executive Committee to achieve property goals while overseeing the development and execution of operational strategies. Additionally, they will be tasked with forecasting revenue, managing profit and loss, and maximizing revenue per available room (RevPAR) to ensure ongoing business growth. The incumbent will also play a critical role in maintaining compliance across departments, coaching leaders to exceed performance expectations, and safeguarding the quality of products and services to sustain future bookings and sales growth.

This position is ideal for a seasoned hospitality professional with strong communication and leadership skills, a thorough understanding of hotel management, and a commitment to upholding the highest standards of guest service. The General Manager must be an effective problem solver, comfortable managing complex operations, and capable of maintaining composure in high-pressure situations. With a base salary range of $80,000 to $90,000 annually, commensurate with experience and qualifications, this role offers a competitive compensation package including quarterly incentives tied to performance metrics, and comprehensive health benefits.

Job Requirements

  • Bachelor's degree in hotel management or related business field preferred
  • minimum 3 years' experience in rooms and/or food & beverage functions
  • strong business communication skills verbal and written
  • strong presentation skills and ability to lead team at leadership and hourly level
  • knowledge of federal, state and local employment laws and regulations
  • high work ethic and self-initiative
  • strong computer skills in microsoft suite
  • some travel may be required
  • regular attendance according to established guidelines
  • proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
  • professional image as perceived by subordinates, peers, superiors, guests and community
  • must possess basic computational ability
  • focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
  • maintain calm and professional demeanor in sometimes high pressure situations
  • ability to converse calmly with upset associates, superiors and guests in intense emotional situations
  • ability to participate in and lead departmental and/or hotel team meetings

Job Qualifications

  • Bachelor's degree in Hotel Management or related business field preferred
  • minimum 3 years' experience in Rooms and/or Food & Beverage functions
  • strong business communication skills verbal and written
  • strong presentation skills and ability to lead team at leadership and hourly level
  • knowledge of federal, state and local employment laws and regulations
  • high work ethic and self-initiative
  • strong computer skills in Microsoft Suite
  • some travel may be required
  • regular attendance according to established guidelines
  • proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
  • professional image as perceived by subordinates, peers, superiors, guests and community
  • must possess basic computational ability
  • focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
  • maintain calm and professional demeanor in sometimes high pressure situations
  • ability to converse calmly with upset associates, superiors and guests in intense emotional situations
  • ability to participate in and lead departmental and/or hotel team meetings

Job Duties

  • Practice a culture of guest service in all you do
  • promote courtesy, good will and a positive attitude in each and every encounter
  • anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
  • resolve guest complaints, ensuring guest satisfaction in each interaction
  • coordinate special programs, functions and incentives to improve guest service
  • work in a cooperative and friendly manner with fellow associates
  • effectively lead the Executive Committee to reach the goals of the property
  • develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
  • ensure the property is compliant in all departments, growing the business year over year
  • ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
  • coach and develop leaders to exceed performance expectations

Job Criteria

Experience

Mid Level (3-7 years)


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