Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Flexible
Benefits
employee discount
Food provided
Opportunities for advancement
Store discount
Medical insurance
Dental Insurance
Vision Insurance
Job Description
The hiring establishment is a thriving restaurant known for delivering exceptional dining experiences and top-quality service to its guests. With a dedication to customer satisfaction and operational excellence, this restaurant has established itself as a leader in the hospitality industry. Emphasizing a positive work culture and innovative management practices, the restaurant prides itself on hiring skilled professionals who can uphold its high standards and contribute to its ongoing success. This company offers employees a supportive environment with opportunities for career growth, competitive compensation, and a comprehensive benefits package that includes medical, dental, and vision insurance. The employment type for the General Manager position is full-time with an annual salary of $55,000, alongside a goal-based bonus structure that rewards outstanding performance.
The General Manager plays a critical role in overseeing the day-to-day operations of the restaurant. This position requires a proactive and experienced leader who can manage multiple facets of the business simultaneously to ensure smooth operations and profitability. The General Manager is primarily responsible for achieving key performance indicators (KPIs) including planned sales and profit goals by implementing company policies, procedures, and best practices efficiently. In this capacity, the General Manager supervises all aspects of restaurant personnel management such as hiring, training, coaching, and motivating employees to deliver outstanding customer service and achieve performance standards. This role involves direct oversight of inventory management, including purchasing, receiving, and proper storage of goods necessary for daily operations. The General Manager must maintain a safe, inviting, and productive work environment that supports the restaurant's goals and customer satisfaction objectives.
Key responsibilities for this role include managing vendor relationships, ensuring compliance with all cash handling and financial policies, and preparing action plans to address potential issues or escalations. The General Manager is expected to foster team unity, encourage friendly internal competition, and strategically engage with the local community to capitalize on new business opportunities. Developing open communication channels with internal directors and leadership teams to report on restaurant performance, customer feedback, and staff achievements is essential. Furthermore, the General Manager plays a strategic part in managing controllable expenses and enforcing restaurant compliance to maximize profit margins. Maintaining the restaurant's ambiance by overseeing cleanliness, lighting, music, and marketing displays falls under the purview of this position to guarantee an exceptional guest experience. This role demands strong decision-making skills even under time constraints and high-pressure situations, reflecting the fast-paced nature of the hospitality industry. Overall, the General Manager is a pivotal figure ensuring that the restaurant operates efficiently, profitably, and in alignment with corporate standards.
The General Manager plays a critical role in overseeing the day-to-day operations of the restaurant. This position requires a proactive and experienced leader who can manage multiple facets of the business simultaneously to ensure smooth operations and profitability. The General Manager is primarily responsible for achieving key performance indicators (KPIs) including planned sales and profit goals by implementing company policies, procedures, and best practices efficiently. In this capacity, the General Manager supervises all aspects of restaurant personnel management such as hiring, training, coaching, and motivating employees to deliver outstanding customer service and achieve performance standards. This role involves direct oversight of inventory management, including purchasing, receiving, and proper storage of goods necessary for daily operations. The General Manager must maintain a safe, inviting, and productive work environment that supports the restaurant's goals and customer satisfaction objectives.
Key responsibilities for this role include managing vendor relationships, ensuring compliance with all cash handling and financial policies, and preparing action plans to address potential issues or escalations. The General Manager is expected to foster team unity, encourage friendly internal competition, and strategically engage with the local community to capitalize on new business opportunities. Developing open communication channels with internal directors and leadership teams to report on restaurant performance, customer feedback, and staff achievements is essential. Furthermore, the General Manager plays a strategic part in managing controllable expenses and enforcing restaurant compliance to maximize profit margins. Maintaining the restaurant's ambiance by overseeing cleanliness, lighting, music, and marketing displays falls under the purview of this position to guarantee an exceptional guest experience. This role demands strong decision-making skills even under time constraints and high-pressure situations, reflecting the fast-paced nature of the hospitality industry. Overall, the General Manager is a pivotal figure ensuring that the restaurant operates efficiently, profitably, and in alignment with corporate standards.
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in restaurant or general management
- Proficiency in inventory management and vendor relations
- Strong leadership abilities and team-building skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Capable of handling financial tasks such as cash reconciliation
- Strong customer service orientation
- Ability to maintain a clean and safe work environment
Job Qualifications
- Proven experience in restaurant management or related field
- Strong leadership and team management skills
- Excellent interpersonal and communication skills
- Knowledge of inventory and vendor management
- Ability to analyze and meet financial targets such as sales and profit goals
- Competence in coaching, training, and motivating staff
- Strong decision-making and problem-solving abilities
- Understanding of customer service best practices
- Ability to work under pressure and meet deadlines
- Familiarity with company policies, procedures, and industry standards
Job Duties
- Inventory management, purchasing and receiving
- Vendor management
- Use of appropriate leadership style for various internal and external situations
- Establish credibility through people results and meeting KPIs
- Establish full knowledge of company regulations, policies, procedures, standards, and goals
- Prepare and follow action plans to address issues, escalations, and store profitability results
- Support company initiatives by educating and training team members to achieve success
- Proactively provide communication to internal Directors on the status of their restaurant including results, issues affecting guests or team members and individual achievements, and KPIs
- Follow all cash handling, house account, deposit, and credit card policies
- Reconcile comps, voids, discounts, and cash shortages and takes corrective action
- Manage the activities of the restaurant teams: This includes recruitment, hiring and retention practices, scheduling, and continuous training to increase the staff’s productivity, and customer service skills
- Effectively provide performance feedback through coaching and timely reviews
- Encourage friendly internal competition
- Ensure team members are focused on guest satisfaction
- Think creatively and seize business opportunities within the local community
- Engage with guests to create a personable and seamless experience
- Use all service-related feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce guest complaints
- Manage controllable expenses and restaurant compliance
- Understand the critical nature of making logical and timely decisions under tight deadlines and high-pressure situations
- Observe ambiance and safety in the restaurants, i.e.: lighting, music, marketing displays and cleanliness of small wares
- ensures floors are clean, dry, and free of debris throughout the shift and seating package is clean and in good condition
- Perform any other duties as requested by the Corporate Support Team, Area Director, and other leadership team members to ensure customer satisfaction, safety, and profitability
- Available to work flexible and long hours at times including weekends and holidays
Job Criteria
Experience
No experience required
Job Location
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