Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $60,000.00
Work Schedule
Flexible
Benefits
employee discount
flexible schedule
Food provided
Opportunities for advancement
Store discount
Job Description
This position is offered by a dynamic and reputable restaurant chain known for delivering exceptional dining experiences and superior customer service. With a strong commitment to quality, innovation, and community involvement, this company encourages employee growth and values a collaborative work environment. The restaurant thrives on maintaining high operational standards and continuously evolving to meet guest expectations and industry trends. This establishment is dedicated to fostering a positive workplace culture that supports its employees with a flexible schedule, employee discounts, and opportunities for advancement in a fast-paced and rewarding industry.
The General Manager role is a vital leadership position responsible for overseeing the day-to-day operations of an assigned restaurant location. The General Manager is entrusted with ensuring the smooth and profitable functioning of the restaurant through effective management of staff, inventory, budgets, and customer service. With a salary range of $50,000 to $60,000 per year (base plus on-target earnings), this role offers a significant opportunity to impact business performance and employee satisfaction directly.
The incumbent manages all facets of restaurant operations, including staff hiring, training, coaching, motivation, and performance assessment. Success in this position depends on the ability to drive key performance indicators such as sales, profit margins, customer satisfaction scores, and operational compliance with company policies. The General Manager is also tasked with inventory control, vendor relations, scheduling, and ensuring all safety and cleanliness standards are met. A high level of leadership and attention to detail, combined with strong organizational and communication skills, are essential traits.
This role includes comprehensive responsibilities such as applying appropriate leadership styles based on situational needs, establishing credibility through measurable results, preparing and implementing action plans for operational issues, and maintaining open communication with internal stakeholders like Area Directors and Corporate Support teams. Managing financial controls, including cash handling and reconciliations, forms a crucial part of daily operations to ensure profitability and accountability.
Furthermore, the General Manager fosters a customer-centric ethos by encouraging team engagement and teamwork, creatively seizing new business opportunities within the local community, and maintaining a welcoming environment that promotes guest satisfaction and repeat business. This role demands a proactive approach to problem-solving, the ability to perform efficiently under pressure, and a commitment to continuous service improvement. Employees in this position are expected to work flexible and occasionally extended hours, including weekends and holidays, to meet business demands.
The General Manager role is a vital leadership position responsible for overseeing the day-to-day operations of an assigned restaurant location. The General Manager is entrusted with ensuring the smooth and profitable functioning of the restaurant through effective management of staff, inventory, budgets, and customer service. With a salary range of $50,000 to $60,000 per year (base plus on-target earnings), this role offers a significant opportunity to impact business performance and employee satisfaction directly.
The incumbent manages all facets of restaurant operations, including staff hiring, training, coaching, motivation, and performance assessment. Success in this position depends on the ability to drive key performance indicators such as sales, profit margins, customer satisfaction scores, and operational compliance with company policies. The General Manager is also tasked with inventory control, vendor relations, scheduling, and ensuring all safety and cleanliness standards are met. A high level of leadership and attention to detail, combined with strong organizational and communication skills, are essential traits.
This role includes comprehensive responsibilities such as applying appropriate leadership styles based on situational needs, establishing credibility through measurable results, preparing and implementing action plans for operational issues, and maintaining open communication with internal stakeholders like Area Directors and Corporate Support teams. Managing financial controls, including cash handling and reconciliations, forms a crucial part of daily operations to ensure profitability and accountability.
Furthermore, the General Manager fosters a customer-centric ethos by encouraging team engagement and teamwork, creatively seizing new business opportunities within the local community, and maintaining a welcoming environment that promotes guest satisfaction and repeat business. This role demands a proactive approach to problem-solving, the ability to perform efficiently under pressure, and a commitment to continuous service improvement. Employees in this position are expected to work flexible and occasionally extended hours, including weekends and holidays, to meet business demands.
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in restaurant management or related field
- Strong leadership and organizational skills
- Ability to handle inventory and vendor relationships
- Proficiency in cash handling and financial procedures
- Willingness to work flexible hours including weekends and holidays
- Strong problem-solving skills and decision-making ability
- Effective communication skills
- Ability to train, motivate, and evaluate staff
- Commitment to customer service excellence
- Basic computer skills
- Physical ability to perform restaurant duties
- Availability to work long and irregular hours
- Background check clearance
Job Qualifications
- Proven experience in restaurant management or similar leadership role
- Strong knowledge of inventory and vendor management
- Excellent leadership and team-building skills
- Demonstrated ability to meet and exceed KPIs
- Effective communication and interpersonal skills
- Ability to develop and execute action plans
- Knowledge of cash handling and financial reconciliation
- Training and coaching experience
- Capability to work under pressure and make timely decisions
- Strong customer service orientation
- Familiarity with company policies and procedures
- Ability to motivate and engage a diverse team
- Competency in managing controllable expenses
- Experience in creating a positive work environment
Job Duties
- Inventory management, purchasing and receiving
- Vendor management
- Use of appropriate leadership style for various internal and external situations
- Establish credibility through people results and meeting KPIs
- Establish full knowledge of company regulations, policies, procedures, standards, and goals
- Prepare and follow action plans to address issues, escalations, and store profitability results
- Support company initiatives by educating and training team members to achieve success
- Proactively provide communication to internal Directors on the status of their restaurant including results, issues affecting guests or team members and individual achievements, and KPIs
- Follow all cash handling, house account, deposit, and credit card policies
- Reconcile comps, voids, discounts, and cash shortages and take corrective action
- Manage the activities of the restaurant teams including recruitment, hiring and retention practices, scheduling, and continuous training to increase staff productivity and customer service skills
- Effectively provide performance feedback through coaching and timely reviews
- Encourage friendly internal competition
- Ensure team members are focused on guest satisfaction
- Think creatively and seize business opportunities within the local community
- Engage with guests to create a personable and seamless experience
- Use all service-related feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce guest complaints
- Manage controllable expenses and restaurant compliance
- Understand the critical nature of making logical and timely decisions under tight deadlines and high-pressure situations
- Observe ambiance and safety in the restaurants including lighting, music, marketing displays, and cleanliness of small wares
- ensures floors are clean, dry, and free of debris throughout the shift and seating package is clean and in good condition
- Perform any other duties as requested by the Corporate Support Team, Area Director, and other leadership team members to ensure customer satisfaction, safety, and profitability
- Available to work flexible and long hours at times including weekends and holidays
Job Criteria
Experience
No experience required
Job Location
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