General Manager - Hiring Immediately

Orchard Foods is a reputable company that operates Jersey Mike's, a well-known fast-casual sub sandwich restaurant chain recognized for its commitment to quality, fresh ingredients, and exceptional customer service. The company has built a solid reputation in the foodservice industry by focusing on delivering a great guest experience and fostering strong community relationships. Jersey Mike's is not only popular for its delicious menu offerings but also for its positive work environment and opportunities for employee growth and development. This company strives to provide a comprehensive benefits package to support employee well-being, including medical, dental, vision coverage, employer-funded Health Reimbursement Accounts, 401K with employer matching, paid sick leave, flexible paid days off, paid training, free employee meals during shifts, and ongoing career and leadership development programs. Employees become part of a dynamic team culture centered on integrity, teamwork, and operational excellence.

The role of General Manager at Jersey Mike's is a pivotal position responsible for the complete management and operation of an individual restaurant unit. This leadership role involves overseeing all aspects of the store's performance, including staffing, training, customer service, health and safety compliance, profit and loss management, and facility maintenance. The General Manager directly supervises a team consisting of assistant managers, shift leads, and restaurant team members, ensuring cohesive and efficient operation during all business hours. The person in this position is expected to lead by example through hands-on involvement in daily operations and set the standard for customer service and operational excellence. Key responsibilities include hiring and developing great people, conducting employee coaching and feedback, performing safety audits, managing inventory and labor schedules, maintaining a safe and welcoming environment for guests and staff, and fulfilling corporate and local marketing initiatives. This role demands a leader who thrives in a fast-paced environment and who has strong interpersonal, decision-making, and communication skills.

Candidates for this role ideally possess a high school diploma or higher, with previous supervisory experience in foodservice or retail environments that included profit & loss accountability. Basic business math and accounting knowledge are essential, as is computer literacy. The General Manager must uphold Jersey Mike's brand standards, maintain excellent product and menu knowledge, and effectively motivate and develop team members. The position is full-time and requires candidates to be at least 18 years old. This role provides an excellent career advancement opportunity for those passionate about leadership, customer service, and operational management within the vibrant and fast-growing fast-casual restaurant sector. At Jersey Mike's, the General Manager not only contributes to the company's success but also enjoys a supportive work culture committed to employee growth and satisfaction.