General Manager - Hilton Short Hills

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Assistance
wellness programs

Job Description

Hilton Short Hills Hotel is a distinguished AAA Four-Diamond property located directly across from The Mall at Short Hills in northern New Jersey. This upscale hotel offers a perfect blend of luxury, convenience, and comfort for both business and leisure travelers. Situated just minutes from Morristown, Parsippany, and Newark Liberty International Airport, Hilton Short Hills stands out as a premier destination for guests seeking a sophisticated environment and easy access to local attractions. The hotel features exceptional amenities, including indoor and outdoor swimming pools, tennis courts, a fully equipped fitness center, and fine dining with farm-fresh cuisine and handcrafted cocktails. Additionally, the hotel is well known for its premier conference facilities, making it an ideal location for meetings, events, and special occasions.

As one of the leaders in the hospitality industry, Hilton has been setting standards for innovation, quality, and guest service since its founding in 1919. Hilton Short Hills exemplifies these values by delivering polished experiences that blend tranquility with vibrant local culture. The hotel strives to uphold its reputation for excellence by focusing on delivering exceptional guest experiences, maintaining integrity, exhibiting strong leadership, fostering teamwork, and upholding ownership and urgency in every action.

The role of General Manager at Hilton Short Hills is a prestigious leadership position responsible for overseeing the daily operations of this full-service hotel. This role demands an innovative and collaborative leader who can manage a large team, ensure an outstanding guest experience, and drive financial success. The General Manager will be instrumental in cultivating strong relationships with ownership groups while enhancing revenue optimization and operational efficiency. This position requires a leader with demonstrated expertise in people management and a passion for fostering a culture of service excellence and employee development. The General Manager is also expected to have a profound commercial acumen, decision-making abilities, and a track record of managing high-performing teams in a dynamic hospitality environment.

The ideal candidate for this role has at least three years of experience serving as General Manager at a full-service hotel with more than 250 rooms and an annual revenue exceeding $20 million. Experience with labor relations and union partnerships, Hilton brand familiarity, and knowledge of the local market are highly preferred. Beyond operational responsibilities, the General Manager plays a pivotal role in embedding Hilton's core values—which include hospitality, integrity, leadership, teamwork, ownership, and urgency—into the fabric of the hotel's culture and guest services.

Working at Hilton Short Hills means being part of the world’s leading global hospitality company, known for its dedication to exceptional service, amenities, and value. The company culture encourages dependability, adaptability, customer focus, quality, and productivity, empowering team members to create truly remarkable hospitality experiences. If you are driven by a passion to lead in an upscale hotel environment and eager to shape unforgettable guest experiences, the General Manager position at Hilton Short Hills offers a unique and rewarding opportunity to make your mark in the hospitality industry.

Job Requirements

  • Minimum of 3 years of experience as a General Manager at a full-service hotel with 250+ rooms and $20M+ annual revenue
  • proven ability to lead and develop high-performing teams
  • strong financial management and commercial skills
  • excellent communication and interpersonal skills
  • ability to manage labor relations and union partnerships
  • familiarity with Hilton brand standards
  • local market experience

Job Qualifications

  • Minimum of 3 years as a General Manager at a full-service hotel with 250+ rooms and $20M+ in annual revenue
  • experience in financial oversight and revenue optimization
  • demonstrated leadership abilities in managing and engaging teams
  • strong commercial acumen
  • proficiency in building and maintaining stakeholder relationships
  • knowledge of Hilton brand standards preferred
  • experience in labor relations and union partnerships preferred
  • local market experience preferred

Job Duties

  • Oversee daily hotel operations to ensure exceptional guest service
  • manage financial performance including budgeting, forecasting, and revenue optimization
  • cultivate and sustain strong relationships with ownership groups and stakeholders
  • lead, mentor, and develop high-performing teams to foster a culture of service excellence
  • manage labor relations and union partnerships as applicable
  • ensure compliance with brand standards and company policies
  • coordinate with various departments to support successful meetings, events, and guest services

Job Criteria

Experience

Expert Level (7+ years)


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