General Manager - Hilton Columbus Polaris

Columbus, OH, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

Competitive executive compensation

Operational incentive plan

comprehensive benefits

401(k) program with company match

Travel Discounts

Career growth opportunities

Job Description

Crescent Hotels & Resorts is a distinguished hospitality management company committed to delivering exceptional guest experiences while fostering an enriching work environment for its associates. Known for its dedication to quality service and operational excellence, Crescent Hotels & Resorts operates a portfolio of premier properties across North America, each characterized by upscale amenities, superior guest service, and a strong commitment to community engagement. The company places a high value on its people, believing that associates are the heart of its success. To support this philosophy, Crescent Hotels & Resorts offers best-in-class learning and development programs, comprehensive health and wellness benefits, and attractive travel discounts for associates, fostering a culture where every team member feels valued, supported, and inspired to grow.

The position of General Manager at Hilton Columbus/Polaris, a renowned full-service Hilton property located in the vibrant Polaris district of Columbus, Ohio, represents an exciting leadership opportunity within Crescent Hotels & Resorts. This role transcends traditional management responsibilities, focusing on leading a high-performing, upscale hotel that delivers exceptional guest service and operational excellence. The Hilton Columbus/Polaris hotel is celebrated for its dynamic meeting and event spaces, robust food and beverage offerings, and its strategic location within one of Columbus’s fastest-growing business and entertainment corridors. The hotel serves a diverse mix of clientele including corporate, group, leisure, and social business, requiring a leader who can expertly balance commercial objectives with superior hospitality.

The ideal General Manager is a dynamic, commercially savvy professional with a proven track record of leading upscale full-service hotels to new levels of success. This leader is expected to drive overall hotel performance, enhance market positioning, and foster a culture rooted in accountability, collaboration, and excellence in service. Key responsibilities include overseeing guest satisfaction, associate engagement, revenue maximization, and operational leadership. Additionally, the role demands strong partnership skills with sales, marketing, revenue management, and food and beverage teams to elevate the hotel’s brand and commercial strength.

This position offers a competitive executive compensation package, eligibility for operational incentive plans, comprehensive benefits, and a 401(k) plan with company match. There are significant opportunities for career advancement within Crescent Hotels & Resorts, supported by a company culture that values innovation, leadership empowerment, and exceptional hospitality. If you possess the leadership qualities to guide this Hilton-branded property into its next era of success and growth within a thriving hospitality market, this opportunity promises both professional fulfillment and substantial impact.

Job Requirements

Minimum of 5 years of experience as a general manager within a full-service hotel environment
Proven success leading upscale full-service hotel operations
Hilton brand experience strongly preferred
Strong commercial acumen
Experience leading group and convention hotel operations preferred
Exceptional leadership skills
Excellent communication skills
Strong team development experience
Understanding of hotel financials, budgeting, forecasting, and reporting
Bachelor's degree in hospitality management or related field preferred

Job Qualifications

Minimum of 5 years of experience as a General Manager within a full-service hotel environment
Proven success leading upscale full-service hotel operations required
Hilton brand experience strongly preferred
Strong commercial acumen with demonstrated success driving revenue performance and operational excellence
Experience leading group and convention hotel operations preferred
Exceptional leadership, communication, and team development skills
Strong understanding of hotel financials, budgeting, forecasting, and reporting
Bachelor's degree in Hospitality Management or related field preferred

Job Duties

Lead all aspects of hotel operations with a strong focus on guest satisfaction, service excellence, profitability, and associate engagement
Create and maintain a guest-centric culture that inspires associates to consistently deliver exceptional hospitality experiences
Drive financial performance through strategic planning, budgeting, forecasting, revenue optimization, and expense management
Analyze operational and financial reporting to identify opportunities and implement strategies that maximize profitability and market share
Partner closely with Sales, Marketing, Revenue Management, and Food & Beverage leaders to strengthen the hotel's positioning and drive commercial performance
Recruit, develop, mentor, and lead a high-performing executive and departmental leadership team
Foster a collaborative and service-driven culture focused on accountability, communication, and continuous improvement
Maintain strong visibility throughout the hotel while ensuring exceptional product quality, cleanliness, and Hilton brand standards
Build relationships within the local community and represent the hotel positively with guests, ownership groups, business partners, and industry organizations
Lead operational initiatives that support continued growth, guest loyalty, and market leadership
Partner closely with Human Resources to support associate relations, talent development, and compliance with company policies and procedures
Travel periodically for corporate meetings, leadership initiatives, and industry events