General Manager - High Point University

High Point, NC, USA|

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

Aramark Destinations is a global leader in food and facilities management services, delivering exceptional experiences across a diverse range of industries, including education, healthcare, sports, and entertainment. With operations in 15 countries, Aramark is committed to providing its clients and guests with extraordinary hospitality, grounded in a service-first mindset and sustainable practices. The company emphasizes equal employment opportunity and fosters an inclusive environment where employees can develop their talents and grow their careers.\n\nThe Jana and Ken Kahn Hotel at High Point University (HPU) is a premier hospitality destination designed to accommodate a growing number of students and families attracted to HPU's outstanding academic and athletic programs. This elegant hotel, boasting beautifully appointed guest rooms and suites, is complemented by a fine-dining restaurant and is directly connected to the Nido and Mariana Qubein Arena and Conference Center. The facility serves as the home for HPU's men’s and women’s basketball teams and hosts major events such as speakers, concerts, academic symposia, and recreational activities.\n\nAramark Destinations is seeking an experienced General Manager (GM) to lead the hospitality experience at this dynamic campus location. The GM will oversee multiple contracted services including lodging, food service, retail, facility support, custodial services, and potentially transportation. The role demands astute operational management skills to meet financial and client objectives while ensuring the highest standards of customer service. The GM will manage a portfolio typically generating $2 million to over $15 million in revenue, requiring strategic financial oversight and operational excellence.\n\nThis General Manager position plays a vital leadership role, focusing on team development, client relationship management, and continuous service improvement. The ideal candidate will possess a strong understanding of contract management, demonstrated ability to lead through other managers, and keen business acumen to drive growth and operational efficiency. Safety, compliance with all relevant regulations, and adherence to Aramark's rigorous standards of operation, including its Business Conduct Policy, are foundational expectations of this role.\n\nIn addition to operational leadership, the GM is tasked with creating an extraordinary hospitality environment where guest service exceeds expectations consistently. Focused on Aramark’s Premier Life Skills model and Extraordinary Hospitality Standards, the General Manager will inspire and guide a diverse team toward delivering unmatched experiences to all visitors, guests, and stakeholders. With opportunities to innovate and influence key areas such as financial performance, service quality, and team capability, this position offers a significant leadership challenge for professionals passionate about the hospitality and service industries.

Job Requirements

Bachelor's degree preferred
meaningful experience in service industry, contract services, or hospitality environment
proven leadership ability
experience managing budgets and financial analysis
strong communication and interpersonal skills
ability to understand and implement contract requirements
physical ability to lift, bend, push, pull, and/or walk and stand for extended periods
willingness to wear uniforms and personal protective equipment

Job Qualifications

Bachelor's degree level education highly preferred in an area of food service, hospitality, facilities, or business management
ability to focus on client and customer services, entrepreneurship and building and growing a strong business
savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
comfortable reading, understanding, and implementing contractual requirements including identifying opportunities within contract terms and conditions to address operational issues
meaningful experience in service industry, contract services, or hospitality environment
proven ability leading through other managers
experience in creating and managing a department budget, financial controls and analysis
experience crafting product sales strategies and implementing operational programs and initiatives

Job Duties

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
builds, develops, and leads a management team and staff capable of carrying out organizational objectives
recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations
in partnership with finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times
lead hospitality where the standard is extraordinary