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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $68,000.00
Work Schedule
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Life insurance
Vision Insurance
Job Description
Harry Potter: The Exhibition is an internationally touring experience that captivates fans of the beloved Harry Potter series by bringing to life authentic film props, exclusive behind-the-scenes insights, and interactive surprises that immerse guests in the enchanting world of the wizarding universe. This exhibition travels globally, offering a nostalgic and magical journey celebrating some of the most memorable moments from the Harry Potter films. Hosted by Imagine Exhibitions Inc., a respected leader in creating immersive cultural and entertainment experiences, this exhibition has gained acclaim for transforming stories into tangible experiences that fans can see, touch, and feel.
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Job Requirements
- Ability to perform effectively under high-pressure situations
- Manual dexterity for computer and office equipment use
- Good vision and hearing (corrective aids acceptable)
- Strong verbal communication and interpersonal skills
- Ability to lift to 50 lbs occasionally (e.g., equipment, retail stock)
- Ability to stand or walk for extended periods and sit for long durations
- Ability to climb a 10 ft ladder and perform light technical adjustments (e.g., projectors, lightbulbs)
- Proficiency in reading, writing, and understanding English
- Applicants must be legally authorized to work in the United States at the time of hire
- This is primarily an onsite position
Job Qualifications
- Proven experience in managing high-traffic entertainment or cultural venues
- Demonstrated ability to lead and motivate teams to exceed service and sales goals
- Experience in retail operations including inventory control, POS systems, visual merchandising, and revenue performance
- Strong administrative and organizational skills including payroll, reporting, and budget oversight
- Flexibility to work weekends, evenings, and holidays as needed
Job Duties
- Oversee the day-to-day operations of the exhibition including planning, execution, and ongoing performance management
- Direct and manage all ticketing operations including sales systems, inventory, reporting, and agent performance
- Supervise and optimize guest queuing and traffic flow to ensure safety and an excellent visitor experience
- Lead the hiring, training, and performance management of staff to deliver world-class guest service and meet sales goals
- Ensure high standards of cleanliness, organization, and overall venue presentation at all times
- Actively manage and resolve guest service concerns with professionalism and expedience
- Oversee and drive all aspects of onsite retail operations including inventory management, merchandising, staff performance, and revenue optimization
- Develop and implement upsell opportunities, promotions, and packages to increase per capita spending
- Monitor and maintain technical and scenic elements of the exhibition, reporting and addressing any issues promptly
- Ensure daily cash handling procedures are followed accurately including drops, deposits, and petty cash usage
- Provide ongoing communication and reporting to key stakeholders regarding operations, guest experience, and any issues affecting the exhibition or retail areas
- Drive innovation and continuous improvement while identifying risks and opportunities
- Ensure health and safety compliance for all guests, staff, assets, and the venue itself
- Complete and submit required daily, weekly, and monthly reports
- Deliver timely, professional responses to both in-person and online guest inquiries
- Perform other duties as reasonably assigned by management to support exhibition success
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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