Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $68,000.00
Work Schedule
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Life insurance
Vision Insurance
Job Description
Harry Potter: The Exhibition is an internationally touring experience that captivates fans of the beloved Harry Potter series by bringing to life authentic film props, exclusive behind-the-scenes insights, and interactive surprises that immerse guests in the enchanting world of the wizarding universe. This exhibition travels globally, offering a nostalgic and magical journey celebrating some of the most memorable moments from the Harry Potter films. Hosted by Imagine Exhibitions Inc., a respected leader in creating immersive cultural and entertainment experiences, this exhibition has gained acclaim for transforming stories into tangible experiences that fans can see, touch, and feel.
The company is committed to delivering outstanding guest experiences and operates with a focus on innovation, continuous improvement, and operational excellence. Imagine Exhibitions Inc. values diversity and inclusion and provides equal opportunities for prospective employees. This particular opportunity is located in Denver and offers a competitive annual salary of $68,000.
The role of General Manager at Harry Potter: The Exhibition is a pivotal leadership position responsible for overseeing the daily operations of the exhibition. The General Manager ensures that guests receive exceptional experiences while also driving financial performance through effective ticketing, retail, and ancillary sales strategies. This position commands leadership over both front-of-house guest services and retail functions, managing a team dedicated to delivering world-class customer service and achieving revenue targets.
The General Manager is accountable for strategic planning, staff hiring and development, operational oversight, and safety compliance. They play a critical role in supervising ticketing operations, managing guest flow and queuing to optimize visitor satisfaction, and upholding high standards of venue appearance and cleanliness. They are responsible for retail sales leadership, including inventory control, merchandising, and motivating staff to maximize revenue. In addition, this role requires vigilance in maintaining technical and scenic elements of the exhibition to ensure the environment remains engaging and safe.
A strong focus of the role is on continuous improvement by identifying operational risks and opportunities, implementing promotional upsell packages, and maintaining open communication with stakeholders through regular reporting. The General Manager must respond promptly and professionally to guest inquiries and service concerns, demonstrating excellent interpersonal and problem-solving skills.
This position demands flexibility, requiring availability for weekends, evenings, and holidays as necessary, and involves physical activities such as lifting up to 50 pounds, standing and walking for extended periods, and climbing ladders for technical adjustments. Candidates are expected to possess excellent verbal communication, be proficient in English, and have legal authorization to work in the United States. This is primarily an onsite role, situated to ensure active engagement with daily exhibition activities and team supervision. By leading with dedication and professionalism, the General Manager helps uphold the exhibition's reputation as a world-renowned immersive entertainment experience that continues to delight fans around the globe.
The company is committed to delivering outstanding guest experiences and operates with a focus on innovation, continuous improvement, and operational excellence. Imagine Exhibitions Inc. values diversity and inclusion and provides equal opportunities for prospective employees. This particular opportunity is located in Denver and offers a competitive annual salary of $68,000.
The role of General Manager at Harry Potter: The Exhibition is a pivotal leadership position responsible for overseeing the daily operations of the exhibition. The General Manager ensures that guests receive exceptional experiences while also driving financial performance through effective ticketing, retail, and ancillary sales strategies. This position commands leadership over both front-of-house guest services and retail functions, managing a team dedicated to delivering world-class customer service and achieving revenue targets.
The General Manager is accountable for strategic planning, staff hiring and development, operational oversight, and safety compliance. They play a critical role in supervising ticketing operations, managing guest flow and queuing to optimize visitor satisfaction, and upholding high standards of venue appearance and cleanliness. They are responsible for retail sales leadership, including inventory control, merchandising, and motivating staff to maximize revenue. In addition, this role requires vigilance in maintaining technical and scenic elements of the exhibition to ensure the environment remains engaging and safe.
A strong focus of the role is on continuous improvement by identifying operational risks and opportunities, implementing promotional upsell packages, and maintaining open communication with stakeholders through regular reporting. The General Manager must respond promptly and professionally to guest inquiries and service concerns, demonstrating excellent interpersonal and problem-solving skills.
This position demands flexibility, requiring availability for weekends, evenings, and holidays as necessary, and involves physical activities such as lifting up to 50 pounds, standing and walking for extended periods, and climbing ladders for technical adjustments. Candidates are expected to possess excellent verbal communication, be proficient in English, and have legal authorization to work in the United States. This is primarily an onsite role, situated to ensure active engagement with daily exhibition activities and team supervision. By leading with dedication and professionalism, the General Manager helps uphold the exhibition's reputation as a world-renowned immersive entertainment experience that continues to delight fans around the globe.
Job Requirements
- Ability to perform effectively under high-pressure situations
- Manual dexterity for computer and office equipment use
- Good vision and hearing (corrective aids acceptable)
- Strong verbal communication and interpersonal skills
- Ability to lift to 50 lbs occasionally (e.g., equipment, retail stock)
- Ability to stand or walk for extended periods and sit for long durations
- Ability to climb a 10 ft ladder and perform light technical adjustments (e.g., projectors, lightbulbs)
- Proficiency in reading, writing, and understanding English
- Applicants must be legally authorized to work in the United States at the time of hire
- This is primarily an onsite position
Job Qualifications
- Proven experience in managing high-traffic entertainment or cultural venues
- Demonstrated ability to lead and motivate teams to exceed service and sales goals
- Experience in retail operations including inventory control, POS systems, visual merchandising, and revenue performance
- Strong administrative and organizational skills including payroll, reporting, and budget oversight
- Flexibility to work weekends, evenings, and holidays as needed
Job Duties
- Oversee the day-to-day operations of the exhibition including planning, execution, and ongoing performance management
- Direct and manage all ticketing operations including sales systems, inventory, reporting, and agent performance
- Supervise and optimize guest queuing and traffic flow to ensure safety and an excellent visitor experience
- Lead the hiring, training, and performance management of staff to deliver world-class guest service and meet sales goals
- Ensure high standards of cleanliness, organization, and overall venue presentation at all times
- Actively manage and resolve guest service concerns with professionalism and expedience
- Oversee and drive all aspects of onsite retail operations including inventory management, merchandising, staff performance, and revenue optimization
- Develop and implement upsell opportunities, promotions, and packages to increase per capita spending
- Monitor and maintain technical and scenic elements of the exhibition, reporting and addressing any issues promptly
- Ensure daily cash handling procedures are followed accurately including drops, deposits, and petty cash usage
- Provide ongoing communication and reporting to key stakeholders regarding operations, guest experience, and any issues affecting the exhibition or retail areas
- Drive innovation and continuous improvement while identifying risks and opportunities
- Ensure health and safety compliance for all guests, staff, assets, and the venue itself
- Complete and submit required daily, weekly, and monthly reports
- Deliver timely, professional responses to both in-person and online guest inquiries
- Perform other duties as reasonably assigned by management to support exhibition success
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
