General Manager, Hamburg Gaming

Delaware North Gaming is a leading global hospitality and gaming company known for its commitment to operational excellence and outstanding guest experiences. With a rich history spanning over 100 years, Delaware North is a family-owned enterprise that operates in iconic sports arenas, stunning national parks, exciting casinos, and numerous other venues worldwide. The company prides itself on offering diverse career opportunities and growth paths across various sectors including restaurants, hotels, gaming, retail, and sports facilities. Delaware North’s dedication to its team members is reflected through comprehensive benefits and programs that foster professional development, personal growth, and a supportive culture. The company is also an equal opportunity employer, committed to inclusivity and diversity in the workplace, ensuring fair consideration for all applicants regardless of race, color, religion, gender identity, or any other legally protected status.

Hamburg Gaming, managed by Delaware North, is located at the Erie County Fairgrounds in Hamburg, New York, near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio, creating a vibrant and dynamic environment for both guests and employees. Hamburg Gaming is renowned for providing a quality and engaging gaming experience to its patrons, and as part of Delaware North, it benefits from the support and expertise of a global hospitality leader.

The General Manager position at Delaware North Gaming in Hamburg, New York offers a unique leadership opportunity for an experienced executive passionate about the gaming and hospitality industry. This is a full-time, senior management role responsible for the overall performance of the property, including operational excellence, guest experience, financial results, regulatory compliance, and team engagement. The General Manager will serve as the senior on-site leader, directing the operation of gaming, racing, and non-gaming departments to sustain and grow profitability while maintaining high standards of safety, service, and compliance.

Offered with a competitive base salary range of $132,100 to $178,400 annually, plus an annual performance bonus or an uncapped sales incentive plan, this role rewards exceptional leadership and operational success. The General Manager will play a pivotal role in fostering a culture of professional development, employee morale, and engagement, ensuring that departmental teams are staffed with skilled professionals who meet the company’s standards of excellence.

This role requires a leader with at least 10 years of progressive senior-level casino management experience, a strong track record of managing complex operations, and full profit and loss accountability. The ideal candidate will have deep knowledge of gaming regulations, compliance requirements, and operational best practices, along with proven financial acumen in budgeting, forecasting, labor optimization, and capital planning. The position demands excellent communication, relationship-building, and decision-making skills, along with the ability to lead large and diverse teams effectively and develop future leaders within the organization. A bachelor’s degree in hospitality management, business, or a related field is preferred, but equivalent experience will also be considered. Additionally, candidates must be able to obtain and maintain all required gaming licenses and certifications.

Schedule for this role involves working Monday through Friday evenings, aligning operations with the busy nightlife and entertainment demands typical of casino environments. As part of Delaware North’s commitment to employees, the position includes a comprehensive benefits package comprising medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, parental leave, tuition reimbursement, and exclusive discounts at affiliated hotels and resorts.

Joining Delaware North as General Manager at Hamburg Gaming means becoming part of a storied legacy in hospitality management. It offers an exceptional platform for those looking to leverage their expertise in gaming operations while driving community engagement and business growth. If you are a dynamic, results-driven leader with a passion for hospitality and gaming, this is your chance to make a significant impact in a respected company committed to shaping the future of entertainment and guest service excellence.