General Manager - Greater Indianapolis Area, IN

Petco Animal Supplies, Inc. is a leading pet specialty retailer that has been serving the needs of pets and pet parents for over 60 years. With a vast network of more than 1,500 stores across the United States, Mexico, and Puerto Rico, over 250 Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers, Petco is a trusted source where pets and their families turn to find everything needed for a healthy, happy life. The company is powered by a passionate team of 29,000+ associates unified by a shared commitment to enhancing the pet-human bond and supporting communities through initiatives such as Petco Love, which has facilitated the adoption of around 7 million animals nationwide.

Petco’s brand is built on core values that prioritize putting pets first by protecting and empowering them, fostering fun through connection and bonding, and nurturing a collaborative team culture that champions authenticity and ownership. The company supports employees in being their whole selves at work, encourages well-being, and provides meaningful growth opportunities.

The role of General Manager at Petco represents a cornerstone leadership position tasked with driving the success of a high-performing Pet Care Center. This full-time position is designed for a results-driven professional with a passion for pets and people who embraces the responsibility of owning the business end-to-end. The General Manager is accountable for ensuring that the animal care environment is safe, supportive, and meets exacting standards, while also managing all aspects of team leadership, customer experience, profitability, and community engagement.

As the General Manager, you will lead a diverse and inclusive team by attracting, hiring, training, coaching, and developing talent to build an energized workforce. You will foster a culture of collaboration and shared ownership where partners feel engaged and empowered. Operational excellence will be another key aspect of your role, encompassing merchandising, inventory control, loss prevention, compliance with safety and security protocols, and administrative accuracy.

Your role will also include financial stewardship where you will manage labor, payroll, and expenses to optimize productivity and improve business performance. You will use data insights, audits, and operational reviews to identify opportunities for growth and implement decisive actions to meet or exceed sales, profitability, and operational objectives.

Community involvement is a vital part of this role. You will represent Petco by participating in local events, adoption initiatives, and partnerships that align with the company’s mission to nurture pet-human bonds and make a positive impact nationwide.

The General Manager role requires a dynamic leader who can balance business acumen with genuine care for pets and dedication to excellent customer service. With a keen eye on fostering an engaging and safe environment for pets and people alike, this position offers the opportunity to lead a thriving Pet Care Center that reflects Petco’s values in action, making a real difference every day.