General Manager - Greater Chula Vista, CA Area

Petco Animal Supplies, Inc. is a leading pet specialty retailer in the United States, Mexico, and Puerto Rico, known for its commitment to providing high-quality products, services, and expert support to pet parents and their beloved animals. With over 1,500 stores, more than 29,000 employees, and a dedication to improving the lives of pets, Petco stands out as a trusted name in the pet care industry founded over 60 years ago. The company believes deeply in the universal joys and challenges of pet parenthood, embracing every tail wag, vet visit, and special moment shared between pets and their owners. Petco also extends its impact beyond retail through its network of 250+ Vetco Total Care hospitals, preventive care clinics, distribution centers, and the founding of Petco Love, an initiative supporting local animal welfare groups and facilitating pet adoptions nationwide.

At Petco, core values translate into a unique workplace culture that places pets first, fosters fun, and encourages ownership and commitment across its teams. The company seeks individuals who share a passion for animal welfare and customer service, who thrive in collaborative environments, and who want to be part of a team making a meaningful difference in communities. This full-time, in-store General Manager position located at 7128 Broadway, Lemon Grove, CA, is a key leadership role within Petco's retail operations - one that combines business acumen with a heartfelt commitment to animal care.

The General Manager of a Petco Pet Care Center is responsible for leading the overall performance of their store, ensuring a safe and nurturing environment for all animals while delivering exceptional customer experiences. This role is deeply people-centric, requiring the ability to inspire, develop, and retain a diverse team through effective coaching, inclusive leadership, and a focus on growth. Managers act as role models, embodying Petco’s values in every interaction and decision while driving sales growth, operational excellence, and community engagement.

Key responsibilities for the General Manager include championing the health and safety of all pets, creating inviting spaces for pet parents, and leading with integrity and transparency. They will build energized, diverse teams that reflect the Petco brand, managing recruitment, training, performance, and development initiatives that foster an inclusive and supportive workplace culture. Financial and operational oversight is critical; the manager will analyze store performance, manage payroll and expenses, and execute merchandising and inventory best practices to meet or exceed goals.

Operationally, the General Manager ensures the store adheres to strict safety protocols, maintains store cleanliness and appearance, and protects pets, merchandise, and staff through sound loss prevention measures. They also handle administrative duties accurately and timely, contributing to the smooth day-to-day store operations. Beyond the store, the manager is expected to actively engage with and represent Petco within the community by spearheading local events and adoption efforts that strengthen Petco’s social impact.

This role suits individuals who possess strong leadership skills, with at least three years of management experience (preferably in retail), excellent communication and organizational abilities, and most importantly, a genuine passion for animals and customer service. The work environment is primarily retail-based and requires physical activity, including standing, walking, and lifting up to 50 pounds, with flexible schedules that include evenings, weekends, and holidays. The role also involves occasional travel to support training, meetings, or community engagement.

Petco offers a competitive hourly wage range from $17.25 to $23.75 and provides comprehensive benefits including health insurance, 401K, paid time off, and incentives. The company fosters an inclusive, authentic workplace culture that values teamwork, diversity, and the opportunity for employees to own and shape their business every day. Overall, this General Manager role at Petco Lemon Grove offers a chance to lead a thriving Pet Care Center with purpose, influence business success, and make a meaningful impact for pets and their families.