General Manager - Grand Canyon University Dining

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

Worker's Compensation

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, operating in numerous industries including education, healthcare, business, and sports and entertainment. With a presence in 15 countries worldwide, Aramark serves millions of customers daily through its comprehensive range of services. The company is deeply rooted in service with a mission to do great things for its partners, communities, and the planet. Aramark prides itself on fostering an inclusive and diverse workplace where every employee is given equal employment opportunities without discrimination. The organization values talent development, passion fueling, and professional empowerment, making it an ideal employer for those seeking growth and meaningful career advancement. For more information or to connect, Aramark maintains a strong presence on social media platforms including Facebook, Instagram, and Twitter, and offers extensive resources via its careers website.

As a General Manager at Aramark, you will be responsible for planning, managing, and guiding multiple contracted services for a client, typically generating $2-15M+ in revenue. This role demands leadership in a dynamic environment where the client’s services may span food service, facility support, custodial services, retail, lodging, transportation, and more. The role involves leading operational execution as well as managing client and community relationships to ensure service excellence, financial success, and client satisfaction. With a keen understanding of the client’s business and a strong focus on safety and compliance, the General Manager personifies operational efficiency and customer-centric leadership. The position requires building and leading a capable management team, providing financial oversight including budget management and performance optimization, and ensuring adherence to all legal, regulatory, and company policies. The successful candidate will bring financial savvy, interpersonal effectiveness, and entrepreneurial spirit to foster business growth and service improvement. This role is critical to Aramark’s mission to positively impact its employees and customers by providing exceptional contracted service management and leadership.

Job Requirements

Bachelor's degree highly preferred
meaningful experience in service industry, contract services, or hospitality environment
proven leadership through other managers
experience in budget creation and financial controls
ability to read and implement contractual requirements
strong interpersonal communication skills
entrepreneurial mindset
physical ability to perform duties including lifting, bending, pushing, pulling and/or extended walking and standing
willingness to wear uniforms and use personal protective equipment PPE when required

Job Qualifications

Bachelor's degree level education highly preferred in an area of food service, hospitality, facilities, or business management
the ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role
savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
meaningful experience in service industry, contract services, or hospitality environment
proven ability leading through other managers
experience in creating and managing a department budget, financial controls and analysis
experience crafting product sales strategies and implementing operational programs and initiatives

Job Duties

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
builds, develops, and leads a management team and staff capable of carrying out organizational objectives
recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations
in partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times