General Manager -- Franklin Opening Team

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $65,000.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Performance bonus

Job Description

Yardstick is a unique and boutique suites-only dog hotel dedicated to redefining hospitality for dogs and their owners. Situated in Nashville, Yardstick combines personalized care with elevated service to create a calming and thoughtful experience that goes beyond traditional dog boarding. The company focuses on a boutique atmosphere where each dog is treated with the utmost care and attention, making it not just a place for dogs to stay but a home away from home. As Yardstick continues its expansion across the Nashville area, the brand is opening a new location in Franklin, TN, signaling a significant milestone in its growth strategy. This expansion is driven by the desire to serve more pet owners who value premium dog hospitality and want reliable, loving care for their pets. Joining Yardstick means becoming part of a forward-thinking team that prioritizes quality, compassion, and community involvement.

The role of General Manager at Yardstick's Franklin location is designed for an experienced and dynamic leader who is passionate about growth and team building. This position involves opening and managing the new facility, helping to establish its reputation as the leading dog hotel in the area. The General Manager will oversee approximately 12 full- and part-time employees, providing hands-on leadership and fostering a culture based on hospitality, accountability, and care. This role requires a dedicated operator keen on streamlining daily operations, managing scheduling and labor, and ensuring every guest's experience exceeds expectations. Attention to facility maintenance, inventory, and supply management is also key, ensuring a clean, safe, and well-organized environment for pets and staff alike. The General Manager will also engage actively with the Franklin community by developing local partnerships and outreach initiatives, contributing to the brand's presence and growth. Compensation for the position is targeted at around $65,000 annually, including performance-based bonus incentives. Benefits include medical, dental, and vision insurance, and paid time off. This full-time role demands availability to work nights, weekends, and holidays, reflecting the company's commitment to being open every day of the year. Overall, the position offers an exciting opportunity for a passionate leader eager to shape a new location, inspire a team, and positively impact the pet hospitality industry in Franklin.

Job Requirements

  • Five plus years of leadership or people management experience
  • strong operational and organizational skills
  • excellent communication and customer service abilities
  • high integrity, reliability, and accountability
  • comfortable in a hands-on, fast-paced environment
  • excited by growth and motivated by ownership and responsibility
  • availability to work nights, weekends, and holidays as needed

Job Qualifications

  • Five plus years of leadership or people management experience
  • strong operational and organizational skills
  • excellent communication and customer service abilities
  • high integrity, reliability, and accountability
  • comfortable in a hands-on, fast-paced environment
  • excited by growth and motivated by ownership and responsibility
  • pet industry experience is a plus, but not required
  • availability to work nights, weekends, and holidays as needed

Job Duties

  • Lead the opening and day-to-day management of the new Franklin location
  • hire, train, and develop a team of approximately 12 full- and part-time employees
  • create a strong team culture centered around hospitality, accountability, and care
  • own scheduling, labor management, and daily operations
  • deliver exceptional customer and guest experiences
  • maintain a safe, clean, organized, and well-run facility
  • oversee inventory, supply ordering, and facility upkeep
  • build relationships within the Franklin community through outreach and local partnerships
  • work closely with leadership on operational improvements and company growth initiatives

Job Criteria

Experience

Expert Level (7+ years)


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