General Manager - FAYETTEVILLE

Hand & Stone Massage and Facial Spa - Fayetteville, located at 318 Glensford Dr, Fayetteville, NC 28314, is a member of a successful franchise network specializing in providing premium massage and facial spa services. The Fayetteville location is part of FGG Spa, LLC, a family-owned franchise operator managing over 60 locations across eight states. This combination of local ownership and franchise strength offers a unique working environment that balances the personalized culture of a family business with the resources and benefits of a larger organization. The company prides itself on fostering a people-first culture, focusing on delivering a world-class client experience while supporting its employees' professional growth and well-being. The Fayetteville spa is looking for a General Manager who embodies servant leadership and places a high value on team development and customer satisfaction. This role is a full-time, high-impact position offering a competitive salary paired with performance-based bonuses and a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company matching, paid time off, and employee discounts. The General Manager will be the cornerstone of the spa's success, responsible for overseeing all aspects of spa operations, driving sales and membership growth, managing profitability, and ensuring exceptional service standards. This role requires a leader who not only understands the business operations but also excels at building and nurturing a high-performing team that shares the company’s commitment to excellence. The position demands an individual skilled in handling key metrics, financial reports, and profit and loss statements, with a keen eye for identifying growth opportunities and optimizing overall performance. The ideal candidate will bring a balance of strong business acumen and genuine people leadership skills, driving results through motivation, strategic planning, and community engagement. This role also involves executing local marketing initiatives and maintaining optimal staffing to meet service and business needs. Working in a fast-paced environment, flexibility is essential, with evening, weekend, and holiday shifts expected as part of the schedule. The General Manager will be pivotal in establishing a culture of accountability, engagement, and service excellence across all client interactions, ensuring that every guest enjoys a superior spa experience. This career opportunity offers a pathway for advancement within a multi-unit organization, with ongoing training and development to support professional growth. Joining Hand & Stone Massage and Facial Spa in Fayetteville means becoming part of a supportive, growth-oriented team dedicated to transformative wellness experiences and outstanding customer service in the spa industry. The company is excited to welcome a leader ready to contribute to its continued success and uphold its reputation for quality and care.