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General Manager - FAYETTEVILLE
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401k
401K Matching
Bonus based on performance
competitive salary
Dental Insurance
Employee Discounts
Health Insurance
Opportunity for advancement
Paid Time Off
Training & development
Vision Insurance
Job Description
Hand & Stone Massage and Facial Spa - Fayetteville, located at 318 Glensford Dr, Fayetteville, NC 28314, is a member of a successful franchise network specializing in providing premium massage and facial spa services. The Fayetteville location is part of FGG Spa, LLC, a family-owned franchise operator managing over 60 locations across eight states. This combination of local ownership and franchise strength offers a unique working environment that balances the personalized culture of a family business with the resources and benefits of a larger organization. The company prides itself on fostering a people-first culture, focusing on delivering a world-class client... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 3 years of management or leadership experience
- Demonstrated ability to lead and develop teams
- Experience in managing financial reports and P&L statements
- Strong organizational and problem-solving skills
- Excellent interpersonal and communication abilities
- Availability for flexible scheduling including nights, weekends, and holidays
Job Qualifications
- 3-5 years of leadership experience
- Proven success in driving sales and team performance
- Strong communication and leadership skills
- Experience with key performance indicators (KPIs)
- P&L management experience preferred
- Ability to work in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
Job Duties
- Lead spa operations and overall performance
- Drive sales growth, membership performance, and profitability
- Manage key metrics, reporting, and P&L ownership
- Recruit, hire, and retain a high-performing team
- Lead, coach, and develop team members with a people-first mindset
- Build a culture of accountability, engagement, and service excellence
- Ensure a world-class client experience across all touchpoints
- Increase revenue through memberships, service utilization, and retail performance
- Use reporting and data to identify opportunities and improve results
- Optimize scheduling and staffing to support service and business needs
- Execute local marketing and community outreach initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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