Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
performance bonuses
PPO Medical
PPO Dental
Vision Insurance
Paid Time Off
employee meal program
Career advancement opportunities
Job Description
Located in the heart of Little Rock, Arkansas, Jimmy John’s is a renowned fast-casual sandwich franchise dedicated to delivering high-quality, fresh sandwiches with exceptional customer service. Unlike typical fast food chains, Jimmy John’s prides itself on being more than just a place to grab a quick meal. This franchisee is known for fostering a fun, supportive, and energetic work environment while maintaining strict standards for food quality and cleanliness. As a changing and growing franchisee applying cutting-edge operations and employee engagement techniques, Jimmy John’s offers competitive wages, comprehensive benefits, and abundant opportunities for career advancement within the organization. This makes it an ideal workplace for individuals seeking meaningful employment in the food service industry with potential to develop leadership skills and move up in their careers.
The role of General Manager at Jimmy John’s is vital to the success of each restaurant location. The General Manager directly oversees day-to-day restaurant operations, including managing a team of assistant managers and 3 to 15 staff members depending on the store size. This leadership position requires balancing multiple responsibilities such as ensuring world-class customer service, supervising food preparation, maintaining cleanliness and organization, and controlling costs to maximize restaurant profitability. The General Manager sets the tone for the store’s culture by leading training efforts, coaching team members, and upholding company policies and systems with full integrity. They also manage administrative tasks like inventory control, paperwork, and financial handling including deposits and cash drawer management. Beyond managing operations, the General Manager plays an integral role in achieving sales goals by motivating their team, resolving customer concerns efficiently, and fostering a positive, productive work environment that encourages retention and growth.
In addition to leading operational efforts, the General Manager at Jimmy John’s is supported with career development programs designed to cultivate leadership skills and support professional growth. Top-performing managers have the opportunity to earn metric-based bonuses tied to store performance and may advance to roles such as Area Manager or Director of Operations. The company’s approach to leadership development includes regular mentorship, structured training, and performance feedback aimed at helping managers take ownership of their locations and further their careers within the fast-growing organization. Candidates must be prepared for the physical and scheduling demands of the position, which include working 50 to 80 hours per week with shifts during holidays, weekends, and other busy periods. Reliable transportation and the ability to handle an active work environment are also essential.
Jimmy John’s is not just a fast food restaurant; it is a dynamic workplace where dedication, food quality, customer service, and team spirit combine to create a unique employment experience focused on growth, rewards, and community-oriented values. General Managers who join this team find themselves part of a culture that values their contributions and offers tools and incentives to thrive in a high-paced and rewarding role.
The role of General Manager at Jimmy John’s is vital to the success of each restaurant location. The General Manager directly oversees day-to-day restaurant operations, including managing a team of assistant managers and 3 to 15 staff members depending on the store size. This leadership position requires balancing multiple responsibilities such as ensuring world-class customer service, supervising food preparation, maintaining cleanliness and organization, and controlling costs to maximize restaurant profitability. The General Manager sets the tone for the store’s culture by leading training efforts, coaching team members, and upholding company policies and systems with full integrity. They also manage administrative tasks like inventory control, paperwork, and financial handling including deposits and cash drawer management. Beyond managing operations, the General Manager plays an integral role in achieving sales goals by motivating their team, resolving customer concerns efficiently, and fostering a positive, productive work environment that encourages retention and growth.
In addition to leading operational efforts, the General Manager at Jimmy John’s is supported with career development programs designed to cultivate leadership skills and support professional growth. Top-performing managers have the opportunity to earn metric-based bonuses tied to store performance and may advance to roles such as Area Manager or Director of Operations. The company’s approach to leadership development includes regular mentorship, structured training, and performance feedback aimed at helping managers take ownership of their locations and further their careers within the fast-growing organization. Candidates must be prepared for the physical and scheduling demands of the position, which include working 50 to 80 hours per week with shifts during holidays, weekends, and other busy periods. Reliable transportation and the ability to handle an active work environment are also essential.
Jimmy John’s is not just a fast food restaurant; it is a dynamic workplace where dedication, food quality, customer service, and team spirit combine to create a unique employment experience focused on growth, rewards, and community-oriented values. General Managers who join this team find themselves part of a culture that values their contributions and offers tools and incentives to thrive in a high-paced and rewarding role.
Job Requirements
- Must be at least 18 years of age
- Must have reliable transportation
- Willing to work overtime, holidays, weekends, and days off as business dictates
- Must have the physical stamina to work 50 to 80 hours per week
- Ability to stand, walk, sit, use hands, reach with hands and arms, talk, listen, see close vision, distance vision, peripheral vision, and depth perception
- Occasionally required to climb, balance, stoop, kneel, crouch or crawl, and lift up to 50 pounds
- Ability to use basic math
- Must be able to work in a moderate noise environment
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Qualifications
- High school diploma or equivalent
- Previous management experience in the food service industry preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to train and develop employees
- Knowledge of inventory control and ordering systems
- Customer service oriented with a passion for quality and efficiency
- Ability to work in a fast-paced environment
- Basic math skills including addition, subtraction, and understanding of fractions
- Ability to handle cash and perform financial tasks accurately
Job Duties
- Manages a staff of assistant managers and approximately 3-15 employees depending on location
- Assigns, oversees, and evaluates work for compliance
- Manage hiring, training, evaluating, discipline, and termination of employees
- Provides on the job training and coaching for new employees
- Delegates, and is responsible for, the ordering, receipt, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
- Assists in the supervision, preparation, sales, and service of food
- Forecasts food items by estimating what amount of each food item will be consumed per shift
- Supervises food preparation and service operations while on duty
- Assists team members during rush periods to ensure restaurant efficiency
- Assists team members by greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and accuracy
- Ensures that every customer receives world-class customer service
- Completes daily food preparations including meat and vegetable slicing, portioning, and rotating products
- Executes systems and procedures with 100 percent integrity and completeness
- Completes daily, weekly, and periodic paperwork with accuracy
- Controls inventory by using weekly inventory systems and maintains regular inventory ordering schedules
- Conducts weekly manager meetings
- Audits systems and procedures as well as end of shift paperwork
- Completes preventative maintenance and upkeep on store equipment and supplies
- Responsible for 100 percent of the cash drawers during the shift
- Manages deposits and changes orders per Deposit Operating Procedure
- Performs other related duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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