General Manager - Event Operations and Crowd Management

Madison, WI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $90,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Travel reimbursement

Professional development opportunities

Job Description

BEST Crowd Management is a leading provider of crowd management, event staffing, and venue operations services specializing in large-scale public venues such as convention centers, arenas, stadiums, and entertainment facilities. With a strong reputation for ensuring safety and efficiency at major events, BEST Crowd Management plays a vital role in delivering seamless event experiences across Southern Wisconsin. The company is committed to excellence in hiring, training, and managing personnel who uphold the highest standards of security and operational effectiveness, making it a preferred choice among venue operators and event organizers.

The role of General Manager - Event Operations & Cro... Show More

Job Requirements

Excellent people management skills
Experience finding, recruiting, and hiring for high volume businesses
Excellent communication skills both oral and written
Initiative and proactive behavior
Adaptability to respond effectively to changing situations
Minimum of three years of hiring and recruitment experience
Relevant industry experience preferred
Ability to pass a background check
Valid driver’s license and ability to pass MVR check
Willingness to travel up to 25%
Ability to lift, push, or pull up to 25 pounds
Physical ability to perform required duties including standing, walking, climbing, and working outdoors

Job Qualifications

Bachelor’s degree in business, management, or related field preferred
Minimum of three years of previous hiring and recruitment experience
Strong leadership skills with experience managing large teams
Proven event operations or venue management experience
Excellent oral and written communication skills
Experience in event staffing, security, sports management, or athletics preferred
Ability to pass background and MVR checks
Valid driver’s license

Job Duties

Manages, oversees and coordinates all aspects of recruitment for all accounts in Southern Wisconsin
Finds new and creative ways to reach part time staff members and recruit them for employment
Actively seeks non-profit organizations from local communities seeking fundraising opportunities
Works with all new and current hires to obtain their Wisconsin Security Permit and ensures compliance
Proactively communicates with and seeks feedback from the operations team to ensure fully staffed, compliant events
Executes various hiring events, interviews, and job fairs
Develops and maintains staff retention practices alongside operators

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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