General Manager - Eugene (Future Openings)

Salt & Straw is a renowned artisanal ice cream company celebrated for its unique approach to crafting unforgettable flavor experiences and fostering genuine hospitality. Founded with a passion for creativity and community, Salt & Straw has grown into a beloved brand with shops that blend exceptional culinary artistry and heartfelt service. The company places great emphasis on its people, valuing leadership that is rooted in kindness, curiosity, and a commitment to making everyday moments special. Salt & Straw’s shops are not just places to enjoy ice cream, but vibrant hubs where team members and guests alike feel connected and inspired.

The Future General Manager opportunities in the Eugene area represent an exciting path for individuals eager to step into leadership roles within this innovative food service environment. This posting allows interested candidates to signal their interest ahead of time and be among the first to learn about openings as they arise. As a General Manager at Salt & Straw, the role is hands-on and multifaceted, involving operational oversight and team leadership. The General Manager is responsible for managing daily shop activities such as scheduling, payroll, inventory control, and facility maintenance to ensure flawless execution and an exceptional guest experience. Beyond the operational duties, the role emphasizes cultivating a high-performing team culture through hiring, training, and developing Shift Coordinators and Scoopers with empathy and clarity. Coaches are expected to set clear expectations, foster consistent communication, and promote a supporting and inclusive environment.

These leaders deliver hospitality that transforms ordinary interactions into memorable experiences, driven by curiosity and genuine care for both guests and teammates. They leverage sales, labor, and guest feedback data to drive operational results and make informed decisions. With a focus on navigating challenges gracefully and celebrating team achievements, General Managers also strengthen community ties, representing Salt & Straw with generosity and integrity. Collaboration across departments further supports the long-term success and sustainability of each shop.

This role offers competitive compensation between $30.32 and $37.06 per hour, with additional quarterly bonus potential. Beyond pay, Salt & Straw provides a robust benefits package, including medical, dental, and vision insurance starting from the first month, mental health support available 24/7 for the employee and family, paid time off, paid holidays, educational assistance, pet insurance, a strong employee discount, 401(k) with company match, paid parental leave, and additional coverage options such as life insurance, disability, and flexible spending accounts. The company culture is people-first, nurturing employees’ personal and professional growth while honoring their contributions.

Ideal candidates come with over three years of experience in food service, hospitality, or retail and have managed teams of ten or more in fast-paced environments. They are passionate about building strong, cohesive teams and delivering excellent guest services, ready to balance both the operational and human aspects of managing a shop. Candidates should be at least 18 years old and able to work evenings, weekends, and holidays. Salt & Straw fosters a diverse and inclusive workplace as part of its commitment to equal opportunity employment. The work environment involves exposure to common food allergens, aligning with strict food safety standards.

At Salt & Straw, values such as creating the unbelievable, showing up generously, acting with thoughtful curiosity, sharing human kindness, and making every moment count are deeply ingrained in the company culture. These principles guide every interaction within the shops and across the organization, ensuring that both employees and guests feel respected, valued, and inspired each day.